Description

Works with Region Manager to meet/exceed sales goals, provide leadership and guidance to personnel and ensure successful daily operations of the financial center.

Essential Functions

• Manages financial center sales staff to meet/exceed financial center sales goals by mentoring/coaching the staff, using the ERB process to cross-sell additional products/services with a focus on Health Savings Accounts (HSA).
• Ensures staff provides superior service to the customers by servicing transactional needs, maintaining confidentiality and responding to customer questions/requests in a timely manner.
• Performs banking transactions and opens new accounts as needed.
• Knowledge of Health Savings Accounts.
• Proficient at identifying customer needs, recommending specific products and/or services.
• Expands customer relationships by making appropriate referrals, such as investments, small business loans, commercial loans, and mortgage loans.
• Conducts daily CI huddles with staff members.
• Mentors/develops staff by providing on-going sales coaching, regular feedback on performance, opportunities for development, writing reviews, making recommendations to reward performance exceeding standards and handling employee disciplinary issues in a professional, objective and impartial manner.
• Ensures staffing levels are adequate to meet needs by conducting interviews and hiring staff, complying with federal, state, and local employment laws and promoting equal employment opportunity efforts.
• Ensures staff complies with the Privacy Policy, bank procedures and regulatory/operational/security guidelines by instructing/guiding employees and performing internal financial center audit functions.
• Increases financial center efficiency and staff knowledge by ensuring employees are properly trained in banking transactions, customer service and cross selling skills, proper telephone etiquette and company goals.
• Conducts presentations at manager meetings.
• Satisfactory Mystery Shops for the Manager and the Employees that are supervised.

Secondary Functions:

• Represents the financial center in the local community by participating in civic and community events and activities.
• Assists Region Manager with the financial center budget process by providing suggestions when preparing the annual budget goals and controlling staff overtime and supply expense.
• Identifies loan opportunities and makes tele-consulting calls.
• Contributes to the team effort by working on special projects/reports, performing other job-related duties, and accomplishing related results.

Standards:

• Able to perform all standards of the Financial Center, including profit contribution, fee income contribution, and increasing low cost of deposits- both consumer and commercial.
• Financial center consistently meets deposit, deposit mix, controls expenses, fee income, and referral goals and aggressively strives to achieve personal sales goals as evidenced by sales reports and tracking forms.
• Makes quality referrals for mortgage loans, small business loans, commercial loans, and investments as evidenced by sales reports.
• Demonstrates the ability to make results-oriented business sales calls as evidenced by management observation during joint calls and input into sales.
• Consistently coaches staff in office and holds CSR’s accountable for meeting personal sales goals – coaching forms are thorough and demonstrate follow through in monitoring employee performance.
• Thorough understanding of ERB process and ability to coach staff in quality results-oriented sales interviews.
• Employee performance reviews are thorough, accurate and submitted by due date.
• Receives favorable reports from support departments (Consumer, Operations, EFT, HR etc.) for own performance and performance of staff.
• Has minimal exceptions to and favorable comments on monthly Financial Center Control Checklists, semi-annual audits, and internal audit reviews.
• Demonstrates excellent customer service/sales skills both in person and on telephone as evidenced by management observation and properly completed sales/service systems.
• Is actively involved in the community and finds ways to leverage those relationships into networking opportunities that result in new business as evidenced by sales reports.
• Ensures staff attends all mandatory training within timeline specified and additional training classes within reasonable timelines.
• Sets the standard for staff on professionalism, customer service, teamwork, attendance, and punctuality as evidenced by management observation.

Requirements

 Physical Demands:

• Talking—Ability to express or exchange ideas by means of the spoken word.
• Hearing—Ability to receive detailed information through oral communication.
• Seeing—Ability to view a computer screen for an extended period of time and/or identify individuals visually.
• Standing—Ability to stand on feet for long periods of time.
• Walking—Ability to use feet and legs to move from one place to another specifically in narrow/confined spaces.
• Finger dexterity—Ability to work with fingers for handling coins or other small objects and use a keyboard.
• Reaching—Ability to extend hand/arms in any direction to move/handle objects.
• Lifting—Ability to lift and/or move up to 25 pounds.

 Knowledge, Skills and Abilities:

• Associate’s Degree in related field or equivalent business experience required.
• Minimum 18 months combination banking and sales experience required, to include retail banking and consumer lending, 6 months with Liberty, preferred.
• Ability to utilize sales techniques to expand banking relationships and a strong knowledge of bank operations/products and compliance regulations required.
• Demonstrates leadership/decision-making skills and the ability to motivate/lead staff is required.
• Strong communication skills and the ability to communicate with all types of individuals provide superior customer service and work well with others is required.
• Professional manner and a well-groomed business-like appearance required.
• Flexibility to participate in civic/community activities and work a flexible schedule based on financial center need is required.
• Computer skills and the ability to utilize industry-related software are required.

An Equal Employment Opportunity Employer/Minorities/Females/Veterans/Disabilities

PM19