Description

SUMMARY

The Document Specialist executes final vehicle purchase and or lease contracts and ancillary documentation. Assures documentation accuracy and compliance while upholding the highest ethical standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Explanation of aftermarket products, extended service contracts, manufacturers warranty, and dealership procedures and policies.
• Understands and complies with federal, state and local regulations that affect the new and used vehicle and finance departments.
• Maintains a satisfactory Customer Satisfaction Index by building and maintaining customer rapport.
• Assists Sales and Finance Managers in completion and collection of all documents necessary for manufacturer incentives.
• Ensures that all disclosures are made, forms completed, and the customer has a transparent experience.
• Adheres to Liberty Auto Group, LTD Deal Checklist Policy
• Prepare funding packets for lender in accordance with lender guidelines and prepare deal for office.

Qualifications

EXPERIENCE

• Previous accounting, administrative and customer service experience is preferred.

EDUCATION

• High School degree required or college degree preferred.

PHYSICAL REQUIREMENTS

• Must be able to walk the sales lot and showroom to review inventory and greet customers for at least 8 hours in a shift. Must be able to lift at least 15 pounds on occasion. Must be able to push, pull, and reach with hands and arms. Must have close and distance vision. Must be able to drive company vehicles. Must be able to type.

Disclaimer: This job description is not a contract of employment. No Dealership manager or other employee at the Dealership has the authority to make a commitment of guaranteed or continued employment to you and this job description, or any dealership publication, practice, or procedure should not be understood to make any such commitment. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee.