LHH is looking for a for a Business to Business Customer Service Representative Lead for a contract to hire position in Charlotte, NC! The ideal candidate has 3 years customer service management experience within distribution or manufacturing. This position is fully in office Monday - Friday.

Responsibilities:

• Addressing customer inquiries across multiple communication channels including Outlook, phone systems, portals, and JD Edwards.
• Handling data processing tasks such as entering and recording customer purchase orders and sample requests, as well as facilitating internal and external communications.
• Investigating and resolving issues and complaints effectively through thorough research and analysis.
• Maintaining a positive and professional demeanor while exhibiting empathy towards both customers and colleagues.
• Ensuring customer satisfaction by delivering exceptional service in all interactions.
• Generating reports for sales and internal teams regarding customer-related metrics, open orders, and other relevant information.
• Updating and managing procedures, guidelines, and policies within the customer service department.
• Facilitating open communication within the team and actively seeking and providing feedback.
• Providing accurate and comprehensive information sourced from JD Edwards/Salesforce.

Qualifications:

• 3 years business to business customer service experience
• Distribution/Manufacturing industry experience
• Excellent written and verbal communication skills
• ERP/order entry system experience
• Salesforce experience preferred but not required
• Demonstrated leadership experience with at least 2 years in a prior leadership role.
• Exceptional ability to manage multiple tasks simultaneously and effectively manage time.
• Detail-oriented with strong organizational skills.
• Flexibility and adaptability to changing situations and priorities.
• Ability to work onsite Monday - Friday
• Proficient use of Microsoft Office