9 director of sales and client services Jobs in dallas, tx
ELITE is Hiring a Director of Client Services (Work Comp and Liability) Near Dallas, TX
Must live in TEXAS, but the role offers remote work from home
POSITION: Director of Client Services
STATUS: Exempt
TRAVEL REQUIRED : Yes
POSITIONS SUPERVISED: Not applicable
DUTIES AND RESPONSIBILITIES:
- Manages essential account set-up functions for new clients
- Continually monitors COMPANY's service to assigned client accounts
- Provides consultative stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs; providing program recommendations
- Conducts client visits reviewing client loss experience and general company performance.
- Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Performs client renewal, contract revision, and Client Service Instruction preparation.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
- Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.
- Resolves all major customer service issues; identification of proactive solutions
- Identifies and solicits cross-selling opportunities.
- Participates in local insurance community through advanced education and affiliation memberships.
- Supervises and directs staff as assigned.
- Responsible for budget preparation and profit and loss on assigned accounts in conjunction with Branch and Regional management.
- Provides broker requests for information.
- Ensures compliance with all applicable Quality initiatives.
- Travel as required.
Education: Required: Bachelor's degree in related field or equivalent combination of education and experience.
Experience: Must have minimum of three (3) to five (5) years of account management or alternatively three (3) to five (5) years supervisor experience.
Preferred Skills
- Excellent oral and written communication skills, including presentation skills
- PC literate, including Microsoft Office products, Excel, PowerPoint
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work independently and in a team environment
- Excellent account rounding ability
- Strong understanding of workers' compensation and liability; In-depth knowledge of client servicing
- Ability to handle conflict and confront challenging issues in a fast work environment
- Ability to meet or exceed Performance Competencies
Job Summary
Full Time
$105k-137k (estimate)
04/26/2024
05/11/2024
LINDEN, MI
50 - 100
2018
$10M - $50M
Specialty Trade in Construction
Related Companies
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