The 888-room Loews Arlington Hotel will be the first-of-its-kind meetings and resort destination, situated between two iconic sports stadiums, opening in early 2024. This one-of-a-kind hotel will also be connected to the new Loews Arlington Convention Center, also opening in 2024. Whether you are a leisure traveler, sports fan, or meeting attendee, Loews Arlington will offer the latest and greatest amenities, a modern and forward-thinking design, and service excellence at every turn. Purpose: The Complex Director of IT's primary responsibility is to provide leadership to a local team of IT professionals at multiple locations and oversee all hotel technical services and infrastructure. Reporting to the Complex Director of Finance, this position requires a progressive leader who can successfully and strategically oversee multiple hotels in a market. Essential Functions and Responsibilities: Oversee the efficient operation, availability, and security of all user endpoints, servers, and all other technology Infrastructure. Oversee the monitoring, analysis, troubleshooting, and corrective actions for all user endpoints and servers. Maintain an accurate, up-to-date inventory of all hardware, software, and licenses. Oversee local systems backups, ensuring all critical data is transferred to backup servers without errors or omissions. Maintain current system images of all server-level endpoints. Perform restoration tests on local servers to ensure data is protected and functional. Provide subject matter expertise for hotel business technologies, including PMS, POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Maintain the condition of Technology Rooms up to defined standards. Partner with Regional and Corporate IT Leadership Teams. Participate in the planning and request of IT Operating and Capital Budgets. Provisioning of user roles, rights, and access to business applications. Interface and communicate effectively across all peer groups for both application and technical areas. Provide oversight for incidents, change management, and control for both hotels. Ensure compliance with all corporate policies & procedures and legal requirements related to Hardware & software installation, use, and licensing agreements. Required Qualifications: Knowledge of Server Infrastructure - Hardware and Software Knowledge of User Endpoints, HW /SW – Desktops, Mobile Devices and Peripherals Knowledge of Networking systems including switches, routers and Access Points. Knowledge of Windows Operating Systems and Services including Directory Services, DNS and DHCP Knowledge of PMS and related interfaces Knowledge of Retail and F&B POS Systems Excellent problem and resolution skills Preferred Qualifications: Virtualization and Hyper Converged Technologies BS/BA or equivalent work experience 4 years as a Manager of IT for a large, full-service hotel Education: 4 Year Degree 5 Years of Experience and a large fast-paced hospitality environment Relevant Technical and Business Certifications Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.