Overview

LG-TEK is a leading provider of services within the Intelligence Community. Established in 1997 as a software company, LG-TEK has since grown to include all facets of system/software development and life cycle support, networking, training, linguistic support, facility planning and physical and personal security.

A woman/minority/veteran-owned business, LG-TEK has proven itself as a leader by providing a consistent track record of excellent performance, as well as by providing high-quality services to business and government customers.

LG- TEK is growing and there is an increased need for Systems Administrators. The Systems Administrator will provide customer support experience to include phone, email and in person contact as well as assist end users with new desktop capabilities and/or software.

Clearance Requirements: Top Secret Security Clearance with Polygraph (TS/SCI poly)

Responsibilities

• Provides support for implementation, troubleshooting and maintenance of IT systems
• Manages the daily activities of configuration and operation of IT systems
• Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Provide assistance to users in accessing and using IT systems
• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems (U) Provides support for the escalation and communication of status to agency management and internal customers
• Optimizes system operations and resource utilization, and performs system capacity analysis and planning
• Provides support for the dispatch system and hardware problems and remains involved in the resolution process
• Provides in-depth experience in trouble-shooting IT systems
• Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• Provides detailed analysis and feedback to agency management and internal customers for escalated tickets

Qualifications

• Ten (10) years experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional system administration experience may be substituted for a bachelor’s degree.