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Field Service Technician
Full Time | Retail 7 Months Ago
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LG Electronics USA Inc is Hiring a Field Service Technician Near Vallejo, CA

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make 'Life Good' – from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life's Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits including 1 00% company paid premium medical, dental and vision benefits, an employer matching 401K, ten paid holidays per year, and paid time off; Come join the team!

We are currently seeking a Field Service Technician to join our dynamic team.  All candidates must be able to work coverage in the greater Vallejo, CA area.

POSITION DESCRIPTION: 

LG Direct Mobile Service Technicians (DMSTs), are responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect. 

POSITION PERKS:

  • Monthly bonus potential of up to $3,000 per month based on performance
  • Employee Bonus Referral of up to $5,000
  • This position is eligible for sign on bonus of up to $5,000

RESPONSIBILITIES:

  • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
  • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG 
  • Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
  • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
  • Immediately and accurately process paperwork and perform data entry upon completion of each job
  • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
  • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

MINIMUM REQUIREMENTS:

  • Minimum 1 year experience in a technical role (Field Service preferred)
  • Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
  • Experience in the use of tools, and diagnostic test equipment
  • Ability to properly trouble-shoot, diagnose, repair and document product/system issues
  • Valid Driver’s license in good standing
  • Ability to obtain appropriate EPA Certification 
  • Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

IND123, Appliance Repair, HVAC Repair, Refrigeration Repair, Consumer Electronics Repair, Technician

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

07/29/2022

EXPIRATION DATE

08/26/2022

WEBSITE

goldstarappliances.com

HEADQUARTERS

Englewood Cliffs, NJ

SIZE

<25

INDUSTRY

Retail

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The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.

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