Responsibilities

Must be able to work well as a team member, to develop and manage internal relationships, and exercise professional judgement.

Researches and corrects errors on service orders and customer accounts in CCS. Maintains accurate, auditable customer billing records in CCS.

Helps prepare monthly statistical reports. Processes various daily reports in a timely manner. Coordinates the completion of pending service orders, which includes meter changes, removals, installs, new accounts, customer changes, turn on and offs.

Analyze customer account information to calculate and processes billing corrections including rebills and billing adjustments.

Correct or estimate usage necessary to render an accurate bill. Provide accurate information necessary to explain CCS account information to internal and external customers Researches accounts and obtains documentation necessary to assist in the company’s response to PSC complaints.

Closely interacts with internal departments to research and correct identified billing errors. Assumes responsibilities as directed by Team Leader to meet all departmental goals and deadlines for work group.

Maintains a working knowledge of Rates, Rules and Regulations for furnishing electric and gas service for the Company. Maintains proficient knowledge of the billing and account information contained in CCS.

Demonstrates excellent problem-solving skills. Contact with outside customers related to basic questions may occur. Performs other duties as assigned.

Qualifications

EDUCATIONAL EXPERIENCE-An Associate degree in business or other related field and a minimum of two years of experience in financial / billing environment or an equivalent combination of education and experience on a year for year basis is required.

Proficient with PC word processing and spreadsheet applications (Excel) is required and the ability to analyze data and perform complicated rate calculations with multiple components.

Analytical and problem-solving skills are a must.;SPECIAL QUALIFICATIONS-Bachelor’s degree in Business or other related field preferred.

Technical Skills : Experience using SAP / CCS system a plus. Works with limited assistance and moderate supervision. Frequent contact with employees in other departments to exchange information, answer billing questions, etc.

Effective communication and organizational skills are required. The highest degree of accuracy and timeliness is mandatory, as errors will result in incorrect bills being mailed to customers.

Requires ability to manage multiple tasks and handle stress. Undetected errors would normally result in an adverse effect on employee’s work unit.

PHYSICAL EFFORTS-Primarily sitting with some standing and walking.

Last updated : 2024-04-30