Work Culture

Lewiston Housing looks for teammates that work smart during business hours but value their time off when not at work. You should like the work you do, but your work should not be your life. The ability to collaborate and roll up your sleeves to get the job done in a realistic timeframe is critical for your success at Lewiston Housing.

We believe stable and safe affordable housing is the foundation of a healthy life for the people we serve, and we are looking for people to work with us who share this belief. Safe, affordable housing is the number one issue people are facing in our community, and we are looking for those who want to help us make a difference.

Benefits

• 3 low deductible health insurance options, including a 100% employer-paid insurance option; dental and vision insurance options as well
• 15 paid holidays;12 vacation days and 12 sick leave days accrued annually
• Flexible work schedule including 4 day work week flexibility
• Excellent retirement benefits including Maine Public Employees Retirement System, 5% contribution to 401(a) plan after one-year employment, and 457 plan
• Other benefits include short term/long term disability insurance, life insurance, flexible spending account, training, and educational benefits.
• Employees are eligible for the Public Service Loan Forgiveness Program for student loans.

Equal Opportunity Employer

Lewiston Housing is an equal opportunity employer and believes in an individual's opportunity to secure employment without discrimination because of race, color, sex, sexual orientation, gender identity or expression, physical or mental disability, religion, age, ancestry, or national origin.

We do not make hiring or compensation decisions based on your gender, your skin color, your chosen family, your religion, or any protected class. Lewiston Housing is a progressive and open-minded workplace that values diversity. If you are good at what you do, come as you are.

Description

The Resident Services Coordinator (RSC) collaborates with the property management team to address resident concerns, ensure quality service and enhance the properties’ sense of safety and community, assisting residents and their communities with services, responsibilities, challenges, or difficulties by providing information and resources. This role will provide excellent customer service and a quality living environment to all residents, establishing a positive and productive working relationship and adhering to the agency’s Mission Statement.

Duties and Job Responsibilities

• Develop and maintain understanding of Lewiston Housing and regulatory agency policies, procedures, and regulations, including Fair Housing guidelines.
• Complete comprehensive move-in orientations within established timeframes.
• Conduct annual surveys to assess resident and community needs. Utilize the data collected to plan relevant programming and resources, as well as to measure the impact on the community.
• Coordinate programming to encourage a sense of community and address the residents’ needs (i.e. social, economic, health, educational) through: Notifying residents of resources, events, etc through available technology; coordinating educational workshops; establishing and engaging partnerships with community organizations to bring resources to the properties; developing and managing of volunteer programs to enhance residency; supporting resident leadership and empowerment through the development and management of Resident Councils in accordance with funding requirements; maintaining a database of local community services and resources related to residency that can be utilized by residents when needed.
• Collaborate with property management staff to respond to resident issues, including complaints, conflicts, problems, and requests for assistance, making referrals to social service agencies as needed.
• Complete all required regulatory reporting in a timely manner, including maintenance of comprehensive resident notes and files.
• Collaborate with property management staff to address issues noted on surveys.
• Coordinate with residents regarding rent payments, providing resources or alternatives as appropriate and following up as necessary.
• Collaborate with property management team to assess safety, security risks, cleanliness, curb appeal, preventative maintenance, and capital needs.
• Assess residents annually to review needs, assets, and resources as necessary.
• Assist in the Reasonable Accommodation process.
• Maintain resident confidentiality.

Skills

• High School Diploma or equivalent, bachelor’s degree in relevant field preferred or a combination of education and experience
• Knowledge of social service agencies and experience working with social service agencies
• Experience in the affordable housing field is a plus
• Experience with Yardi software is a plus
• Competency in MS Office and relevant databases and software
• Customer focus and experience working with marginalized populations
• Interpersonal savvy with strong communication skills
• Well organized and excellent time management skills

Job Type: Full-time

Pay: $20.69 - $23.12 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Lewiston, ME: Relocate before starting work (Required)

Work Location: In person