Job Title: Assistant Store Manager 

Reports to: Store Manager

Supervises: All store employees in absence of Store Manager

Status: Exempt
*Schedule will be full time. Candidate must be available to work a rotating schedule to include day time, evenings, and weekends.

Customer Service Standard

Promote an environment that provides world class customer service by listening, responding to, and satisfying customer needs.

Summary

The Assistant Manager assists the Store Manager in ensuring smooth and efficient operations of the store. The Assistant Manager assists in scheduling staff within predetermined budget guidelines and assists the Store Manager in anticipating future staffing needs. This person is knowledgeable of corporate policies and procedures so as to assist with orientation and training of new and current employees. The Assistant Manager will be expected to manage specific departments as well as partner with the management team to achieve all merchandising objectives set forth by the corporate buying team. He/She will assist with coordinating the transfer process of product from the Lewis Distribution Center (DC) to the sales floor. Other duties assigned as necessary to assist in store management.

Essential Duties and Responsibilities

• Greet all customers and team members with a smile and friendly attitude

• Support the management schedule

• Act as an advocate for all company policies and procedures

• Support the Store Manager in regards to store personnel matters

• Assist the Store Manager on budget issues

• Partner with the Store Manager to increase employee productivity and increase store profits

• Assist with hiring, training and performance evaluations of all store employees

• Manage one or more departments within the store

• Meet corporate expectations for store appearance—i.e. plan-o-grams, displays, sign plans and end caps as well as assist with seasonal sets and new plan-o-grams/end caps

• Communicate effectively with the corporate buying team—customer suggestions, requests, pricing or product availability concerns, etc.

• Staff store appropriately to accommodate fluctuating merchandising needs

• Work with store employees to manage adequate inventory levels for all areas of the store and upcoming advertised products

• Ensure aisles, sidewalks, entries and service areas are clean and free of hazards and debris and are in safe working order

• Immediately report any damage, leaks, etc. to the Facilities department as well as make suggestions of store improvements for consideration in the annual planning budget 

• Properly report any injury (customer or employee) in a timely manner 

Employee Role Expectations

• Must be neat and clean in appearance

• Promote Lewis Drug in a positive way within the store and community 

• Eagerness to help customers and team members with a positive and friendly attitude

• Strong organizational and planning skills and ability to multi-task

• Must be a self-starter who is also able to delegate

• Willingness to take direction when needed

• Ability to maintain composure when dealing with challenging situations

• Ability and desire to learn new skills

• Desire to teach, motivate and empower others, while delivering constructive criticism as needed

• Support corporate directives and decisions

Qualifications

• High school diploma or equivalent required 

• Experience as a Floor Manager preferred

• Successful completion of all Floor Management training

• Ability to read, interpret and act on corporate financial documents and reports 

• Must have basic math and computer skills

• Willingness to move or relocate as needed

Physical Requirements

• Ability to constantly move about the sales floor

• Ability to lift up to 20 lbs. frequently and up to 75 lbs. occasionally with or without accommodation 

• Frequently or occasionally work in outdoor conditions that includes inclement weather, heat and humidity

• Must be able to frequently position self to assist with stocking and other merchandising requirements

• Occasionally operate a cash register and any/all store equipment