Job Title: Department Manager
Reports to: Store Manager, Assistant Store Manager, Floor Manager
* Desired schedule will be full time, day time shifts (9a-5p or 10a-6p) including every other weekend. This position is located at the 41st & Marion location.
Job Summary
The Department Manager works with the Store Merchandise Manager in the task of replenishing merchandise on a daily basis in their respective department. She/he sells merchandise utilizing product knowledge and customer service, signs and displays merchandise while maintaining stock levels.
Employee Role Expectations:
* Support the management schedule.
* Conscientious about store and department appearance.
* Extremely thorough and accurate in all paperwork.
* Assists in creating a successful work environment.
* Take ownership of department merchandising issues.
Qualifications:
* Strong interpersonal skills.
* Must have the initiative to execute in timely manner and finish the project at hand.
* Superior customer service, handle requests for customers.
* Ability to teach others and lead by example.
* Willingness to help out in seasonal sets and special events.
Duties and Responsibilities
Customer Service
* Assisting customers with questions concerning merchandise and helping customers find the products they are looking for.
* Suggesting alternative products for customers if primary product is not carried
* Assist customers calling the store with questions and assist other Lewis stores with customer requests.
* Communicate customer requests to the appropriate buyer.
Advertising & Promotional
* Merchandise needs to be ordered for ads and special promotions.
* Check daily for special promotional activity.
* Check the weekly advertising flyers.
* Continuously check the in-stock position of all current ad merchandise.
* Continuously check the in-stock position of all special promotions.
* Make sure to allow enough lead time when ordering for the merchandise to arrive.
* Communicate any challenges with ad merchandise to the store manager and/or appropriate buyer.
* Signs for advertised products or special promotions.
* Check to make sure that advertised product and special promotions are properly signed.
* Scan the departments for old ad signs after an ad has ended.
Merchandise Ordering
* Order from the Lewis Distribution Center (DC) to fill planogram needs
* Order from approved vendors to fill planogram needs
* Be aware of ordering deadlines from outside vendors and schedule appropriately.
* Communicate problems with out of stocks to appropriate buyer.
* Be aware of line changes, line drops, line additions, or substitutions and communicate these vendor challenges to the appropriate buyer.
* Communicate with the appropriate buyer on DC out of stocks.
Merchandise Receiving
* Check in the product received from the DC.
* All invoices should be marked off line specific as merchandise is checked in.
* Invoices that are complete can be destroyed.
* Invoices that have shortages should be communicated to the DC immediately.
* If shortages are not corrected by the DC within 5 days, the shortages should be noted and a mark down taken.
* If any additional merchandise is received not on the invoice, the DC should be notified immediately.
* Check in the product received from vendors.
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All invoices should be marked off line specific as merchandise is checked in.
* Invoices should be checked for key# and retails. Any omissions should be corrected.
* Invoices that are complete can be turned over to the receiving manager and processed for the corporate office.
* If shortages occur, this must be communicated to the vendor immediately. The appropriate forms and/or paperwork must also be completed.
* If additional merchandise is received, this information should also be communicated to the vendors immediately.
* Damaged merchandise problems should be communicated to the vendor immediately.
* If vendor orders create an overstock condition, communicate the problem to the store manager for direction.
Merchandising & Display
* Maintain planograms
* Implementing new planograms or planogram changes
* Maintain end caps
* Create floor or special displays.
* Create seasonal displays and merchandise seasonal planograms
* Stock merchandise received daily
* Perform daily merchandising duties
* Follow general merchandising rules
* Complete proper paperwork