JOB DESCRIPTION

The duties & responsibilities below are for servers but our success is entirely predicated on everyone supporting one another - Server & Bar, Front & Back of House.

• Make guests feel appreciated and welcome through your actions.

• Always seek meaningful connection with guests and cultivate regulars.

• Have a good time and serve guests with a genuinely positive attitude.

• Convey passion and knowledge for our beer and entertainment as part of the hospitality experience. Always be humble, recognizing mastery of beer is a life’s work.

• Convey enthusiasm for our food menu. Maintain proper knowledge of the menu and food allergies within dishes. Show interest in the Level99 experience.

• Approach guests with empathy and create a welcoming but not overbearing table presence. 

• Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need.

• Work as a team at all times, inside and out of service, always looking to support one another and prioritize on behalf of the guest.

• Be proactive about keeping the server stations stocked and your section clean and clear.

• Review daily tasks checklist to have the floor clean and ready for service.

• Run food, bus tables and contribute to beer hall experience.

• Uphold the expectation of “Full hands in. Full hands out.”

• Accurately process transactions using the POS system including guest payments and order tracking to ensure proper inventory.

• Understand and follow the steps of service.

• Be punctual and show up to work on time and ready to work.

• Check identification of guests to verify they are of legal drinking age.

• Embracing change and desire to grow with Night Shift Brewing.

• Transparency between team members and management

• Comply with all health, safety and hygiene standards and policies.

• Perform all other duties needed and requested

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required - weekend availability a must
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Ability to work well under pressure in a fast paced, ever changing work environment
• Effective verbal and written communication skills
• Knowledge of health and sanitation code and policies
• Organized with strong attention to detail
• High integrity and professionalism
• A positive, joyful, upbeat and energetic attitude – leading by example
• Must be 18 years old or older, the legal age to serve and/or bartend