JOB DESCRIPTION

Job Title: Breakfast Attendant

Department: Rooms Department

Reports to: Front Office Manager/Food and Beverage Manager

Effective Date: 7/1/23

Job Summary:

As a Breakfast Attendant you will prepare breakfast bar for hotel guests while greeting and servicing them in a friendly manner consistent with brand and/or hotel and sustainability standards. Your goal is to provide Level5 Hospitality and service for each and every guest.

Duties/Responsibilities:

• Ensure setup is complete each morning for the breakfast buffet and fresh foods are always available during the service hours
• Serve guests with food and drink orders while they are in the dining area and replenish as necessary
• Clean the breakfast area, including the tables, chairs, and buffet bar as needed, and empty garbage
• Remove plates and dishes from tables throughout the breakfast service using appropriate techniques for removing plates, glasses, and silverware promptly
• Address visitor questions and requests promptly, courteously, and efficiently
• Follow health and safety protocols to clean and sanitize service lines, beverage dispensers, and other equipment
• Maintain adequate supplies of items such as clean glassware, dishes, or trays
• Fill beverage and ice dispensers
• Stock cabinets or serving areas with condiments and refill condiment containers
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Practice safe work habits and use required safety equipment
• Performs other related duties as required

Required Skills/Abilities:

• Level5 High Touch service
• Flexibility with shifts and scheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality

Education and Experience:

• Educational requirements include a high school diploma or equivalent GED certification
• Experience working in food service is preferred
• Proven customer service experience with a strong guest-focused mentality
• Outstanding time management and organizational skills
• Excellent communication and interpersonal skills for working with guests and other team member

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs