THE ROLE: E-COMMERCE PRODUCTION MANAGER (LIC)

The E-commerce Production Manager will oversee E-commerce production for all of Levain nationwide. The E-commerce Production Manager coaches and motivates team members, creates action plans to hit production targets, and coordinates the smooth shipments of product to customers. This role will report into the Senior Commissary Manager.

The ideal candidate has high emotional intelligence and a knack for operating in a fast-paced, high-volume environment. A sweet tooth and passion for Levain’s products and culture are a must!
What you’ll do:

• Conduct daily review of KPIs on Shopify and PDQ. Analyze production, quality control, maintenance, and operational reports and metrics to determine root causes of any operating or production problems. Observe operations and inspect products to verify all products are meeting
• Instill a team culture committed to safety, food safety, quality, productivity, continuous improvement, and positive employee relations.
• Evaluate, recommend, and implement process improvements that impact safety, OEE, production, housekeeping, and sanitation.
• Partner closely with Director of Food Safety and FSQA team to improve product quality and food safety / quality control standards. Ensure compliance with all food safety/ quality requirements reporting issues to the Production FSQA team.
• Develop train high caliber supervisory team. Plan, assign, and direct work of all personnel. Monitor performance. Reward and, if needed, discipline employees. Address complaints and resolve problems. Collaborate with HR to select high quality candidates for hire.
• Oversee team operations, assigning or adjusting roles on the production line, streamlining processes, and action-planning steps needed to reach goals. Manage a team of full time and seasonal staff members.
• Partner closely with the team to improve product quality and food safety / quality control standards. Ensure compliance with all food safety/ quality requirements reporting issues to your supervisor.
• Problem-solve and work alongside the team during peak periods, filling in where most needed.
• Master Company policies, procedures, and cultural norms. Advise management team regarding issues with safety, security, employee/ labor relations, scheduling, training and the like. Hold team accountable to standards in a fair and equitable manner.
• Supervising production, sanitation, maintenance and shipping operations
• Plans and establishes work schedules, and assignments to meet production goals.
• Design, develop and implement programs and procedures to optimize production and continually improve manufacturing processes.
• Develop and implement methods to improve productivity.

What we’re looking for:

• 3 years of previous food manufacturing operations experience
• Prior experience managing people on multiple shifts.
• Proficiency with Microsoft systems required.
• Strong analytical, interpersonal and written/verbal communication skills coupled with the ability to work effectively as part of a team on multiple projects
• Experience with Shopify (or similar) Ecommerce Platform for order placing, and experience with ShipStation (or similar) shipping.
• Competency in Microsoft Office applications.
• Excellent relationship management skills.
• Excellent communication, interpersonal, and influencing skills.
• Excellent analytical and problem-solving abilities.
• Results-oriented with the ability to plan and deliver against project deadlines.
• Resilient, self-motivated, and able to work well under pressure.
• Ability to work, days, afternoons, evenings, and weekends as dictated by seasonal or business needs.
• Appreciation for and an ability to positively resolve issues arising from personnel with different backgrounds.
• Fluency in Spanish is preferred.
• Passion for what you do – you enjoy the process of creating something from start to finish and are motivated to continuously hone your craft and technique.
• Adaptability and flexibility – you recognize that in the food industry, anything can – and will – happen and you’re able to calmly troubleshoot issues.
• Eye for detail – you’re meticulous about the items you create and understand the technique and patience it takes to create consistently high quality products.
• Collaborative spirit and commitment to Levain’s core values – you’re a team player and willing to lend a hand or elevate those around you. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn’t hurt either!

Compensation:

• $80,000 - $95,000 plus 15% quarterly bonus potential

Benefits:

• Health, Vision, Dental Insurance
• Employer-funded Healthcare Reimbursement Account
• Additional supplemental benefits: Commuter/Bike-Share Benefits, Employee Assistance Program, 14 Weeks Fully Paid Parental Leave, etc.
• 20% Quarterly Bonus Potential
• Three Weeks of Paid Time Off
• 401K with 3.5% Company Match
• Opportunity for growth and career development

About Us:

• Welcome All- we are all in it together

• Work Hard and Be Nice- we go above and beyond
• Lead with Heart- we do the right thing
• Rise Up- we are proactive

• Savor It- we are present and find the fun!