Purpose of Position:

Ensure that the customer’s orders are completed accurately beginning with the checking in of drivers, assignment of loading doors, verifying orders and shipping in the computer system. Excellent customer service skills required when talking on the phone or at the dispatching desk with drivers, loaders and other staff. Ability to work with a sense of urgency, handling over 300 orders and 200 trucks on a daily basis.

Accountabilities:

• Monitoring the arrival screen for on-time shipping.
• Assigning drivers to doors based on appointed time and work flow.
• Processing required documentation after completion of the loading process.
• Answering income calls from a variety of outside sources and processing request timely.
• Providing high quality customer service to both internal and external customers.
• Ability to multi-task in a fast paced work environment while keeping a positive disposition.
• Dispatch local delivery and pick ups.
• When required, request and acquire inspection documentation.
• Complete a variety of other tasks as assigned by Supervisors.

Minimum Skills Required:

• High school diploma / GED
• Knowledge of Microsoft excel
• Familiar navigating through Window operating system.
• Excellent phone etiquette and superior customer service skill.
• Ability to multi task.
• Be able to work in a fast pace work environment.
• Handles confrontation and in a calm and professional manner
• High energy with positive can-do attitude
• Organized

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DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H