Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place! But we aren’t just a tech company. We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients. Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year. Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.

The Learning Experience (LX) Designer II is responsible for planning, creating, and maintaining digital learning solutions to support the learning and development of employees and the educational needs of the business.

What You'll Do:

• Collaborates with stakeholders to understand needs and expectations and uncover organizational and performance goals.
• Be an active listener who also knows how to ask insightful questions to unlock a greater understanding of business and learning needs.
• Applies a systematic process to gather, identify, and analyze root causes of learning and performance gaps.
• Makes informed, learning science backed, recommendations for performance improvement solutions to address root causes in partnership with manager or Senior LXD.
• Works with subject matter experts and other resources to transform knowledge into learning solutions.
• Consults with stakeholders to gain commitment for implementing solutions.
• Comfortably use quantitative and qualitative needs analysis techniques to help prioritize our learning efforts.
• Creates and manages a detailed project plan to ensure quality standards and timelines for deliverables are met.
• Utilizes needs analysis to address learning and performance gaps.
• Properly scope and define outcome-driven learning objectives.
• Identifies and selects the appropriate approaches and technologies that follow sound principles of learning theory and align to the specific learning/performance support opportunity.
• Designs logical learning assets that create an effective, efficient and engaging experience for the learner and maximize performance improvement outcomes that yield measurable organizational results.
• Designs and develops instructional materials including job aids, e-learning content, videos, PowerPoint presentations and more with minimal supervision required.
• Write concise and customer-friendly instruction for a variety of learning modalities (e.g., online courses, documentation, resources, in-app messages)
• Conducts reviews of materials with appropriate parties, such as subject matter experts, the design team, and the target audience.
• Proactively collects and incorporates feedback from leaders and stakeholders.
• Builds into the design of learning solutions a variety of both formative and summative evaluation strategies to determine learning mastery and impact.
• Effectively organize content and deliverables in a logical and intuitive manner.
• Regularly QA test and debug learning content.
• Able to prioritize work based on business needs and pivot when organizational needs require it.
• Experiment and use diverse technologies to create interactive, responsive, and user-friendly online courses.
• Continuously evaluates, reports on, and improves existing learning/performance support solutions.

• Intermediate to advanced knowledge of instructional design principles, training techniques, and adult learning theories.
• Intermediate to advanced skills in Microsoft Office Suite
• Intermediate to advanced skills in Adobe Creative Suite
• Intermediate to advanced skills in audio and video production and editing
• Intermediate to advanced skills in e-learning development software (e.g., Articulate Storyline, Adobe Captivate)
• Intermediate to advanced experience with Learning Management Systems (e.g., Saba, Cornerstone, Skillsoft).
• existing learning/performance support solutions.

• Bachelor’s degree with major coursework and/or equivalence in instructional design, instructional technology, education technology, adult education, communications, or closely related field.
• 3-5 years of experience conducting needs analysis and designing and evaluating learning programs.
• 3-5 years of hands-on development experience across multiple learning modalities (online, virtual, classroom, blended and social) using authoring tools such as: Captivate, Articulate; web conferencing applications such as Adobe Connect, Zoom, GoToMeeting; and collaboration platforms such as Yammer, SharePoint, Ning or Google.
• Experience with LMS functionality.
• CPLP, ATD, Langevin, or other training certifications or equivalent experience preferred.
• 2 years of experience in call center, contact center, customer service, or related field, a plus.

Why Lessen:

· Competitive compensation

· Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you’ll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.