DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:

With over 60 years of experience, here at Pool City, we work hard to bring you the best brands at the lowest prices. Like Jacuzzi®, Brunswick, Tropitone, and much more. We became a part of Leslie's family in March 2022. We have everything you need to have more fun at home. Above-ground pools, pool supplies & chemicals, patio furniture, umbrellas, retractable awnings, grills, hot tubs, swim spas, saunas, pool tables, indoor games, home theater seats, bars & bar stools, the list goes on and on. You can see why we are known as Pittsburgh’s #1 family fun superstore.

Job Overview:

Oversees the performance of a Pool City store to ensure it is meeting or exceeding customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. Is directly responsible for growing and managing sales plans, profit margins, payroll, and all controllable expenses. Responsible for the effective execution of all company-developed programs. Hires proficient applicants with the right competencies and experience, trains and develops them in all required training programs, and establishes the expectation of providing excellent customer service and a great place to work through personal example and expectation.

Responsibilities:

• In charge of the store’s sales performance.
  
  • Meet or exceed sales budget.
  • Meet or exceed EBITDA (Earnings before interest, taxes, depreciation and amortization)/SOC (System & Organization Controls) goals.
  • Meet or exceed labor rate goal.
  • Meet or exceed your gross margin budget for the fiscal year.
• Meet or exceed Average Ticket and Unit per Transaction goals.
• Drive customer count increase over last year.
• Manage all controllable costs with a view to maintaining profitability
• Facilitate and supervise daily operations at a store to make sure that team members work together effectively to make sales, contribute to proper store procedures, and upkeep.
• Sell all products by understanding the characteristics, features, and benefits of the products that we sell.
• Understand all operating procedures, train team and execute as written
• Provide customer service and interact with customers who have an issue or need support with a purchase, return, delivery or installation.
• Develop new customers and maintain rapport with previous customers resulting in referrals and rave reviews
• Handle customer care scenarios calmly and logically with the customer and company in mind for win-win outcomes
• Work on site to oversee employee activities and handle the administrative and managerial duties of running a store.
• Make sure that your location is stocked with the correct amount of merchandise and adjust the store layout to display in-demand, sale event, and seasonal items.
• Store Managers develop strategies to meet sales targets and help plan promotions to attract business.
• Evaluate employees and mentor them to improve their retail skills, addressing issues with staff and planning professional development opportunities and company policies for employee behavior.
• Every customer is important to us so you must be friendly and love to help people. The world's best salespeople know how to start a conversation, carry a conversation, end a conversation, and be very like-able all at the same time. Smile!
• Strong commitment to hitting targets and exceeding goals
• Work to exceed all sales and profit goals by organizing, training and motivating sales teams
• Treat your location as if it was your own business
• Manage the locations schedule requests, swaps and team schedule issues and changes required to cover all shifts.
• Oversee to ensure that all team members are proficient with the right competencies to sell all products including indoor & outdoor leisure products and chemicals and retail products.
• Have the ability and desire to capture leads and carry out lead follow up in accordance with the follow up program when a sale is not closed on the first visit, and ensure all sales associates are doing the same.
• Hire, coach and train new team members on products, sales skills, procedures and policies to ensure they are proficient with the right competencies to sell.
• Continually coach and train seasoned team members to help them achieve more and advance their careers
• Communicate with Assistant Manager to maintain productivity at all times
• Communicate with and oversee sales team member to ensure proper displays and signage are in top notch condition, follow ups are done in a timely manner, procedures are executed correctly, and customer issues are handled.
• Ensure all current company marketing materials and displays are always available to assist with sales
• Supervise and assist employees with customer service
• Maintain proper inventory levels, ensure stocking and maintain contact with Eric Cassidy and Ken Pritts to ensure maximum efficiency in exceeding sales goals
• Merchandising, signage and price tags
• Manage social media accounts for continued growth and success
• Seek ways to better promote the store, the product lines and services within the store
• Ensure all equipment and software is operational in order to operate efficiently
• Ensure all hired and contracted services are on task
• Ensure operating supplies are always in stock
• Maintain Lab in top operating condition and supplies are always in stock
• Ensure the store remains clean and presentable at all times.
• Ensure restrooms are maintained and kept clean at all times as they are also an important representation of your business.
• Ensure the stock areas are always organized and easy to view and retrieve merchandise.
• Uphold and enforce all company policies
• Uphold and follow the mission.

Essential Competencies:

• Ability to hire “A Players – Sources, selects, and sells “A Players” to join the company.
• Efficiency – Able to produce significant output with minimal wasted effort or supervision.
• Organization & Planning – Plans and organizes in an efficient manner.
• Industry knowledge – Highly knowledgeable of the business, products and competitors.
• Customer service mindset – Understands the customer, is focused on providing superior customer service.
• Aggressiveness - Highly productive, and takes a forceful stand without being overly abrasive.
• Follow through on commitments - Lives up to verbal and written agreements, regardless of personal cost.
• Intelligence – Learns quickly, demonstrates ability to quickly and proficiently understand and absorb new information.
• Analytical skills – Able to structure and process qualitative and quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.
• High standards – Expects personal performance and team performance to be nothing short of the best.
• Attention to detail – Does not let important details slip through the cracks or derail a project.
• Proactivity – Acts without being told what to do. Brings new and visionary ideas to the company.
• Ability to develop people - Coaches people in their current roles to improve performance and prepares them for future roles (succession program).
• Honesty/integrity – Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
• Creativity/innovation – Generates new and innovative approaches to problems.
• Positive attitude/enthusiasm – Exhibits passion and excitement over work. Has a can do attitude.
• Work ethic – Possesses a strong willingness to work hard and long hours to get the job done. Has a track record of working hard.
• Communication – Speaks and writes clearly, articulately and diplomatically without being overly verbose or talkative.
• Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
• Flexibility/adaptability – Adjusts quickly to changing priorities. Copes effectively with complexity and change.

Qualifications:

• Given the vast responsibilities of a Retail Store Manager, several skills and qualifications are required to be effective in this role, including:
• Sales experience
• Management experience
• Salesmanship skills - Understand the selling process and customer engagement as it is related to sales - strong sales ability
• Strong customer service skills
• Excellent communication skills
• Ability to consolidate the sale and walk the customer through every stage of the deal, and close sales
• Strong negotiation skills
• Good training skills and temperament
• Strongly committed to hitting targets and exceeding goals
• Understanding of sales related calculations / math
• Proactive in-store planning skills
• Self-motivated leadership
• Interpersonal communication skills
• Organizational skills
• Effective time management - Ability to plan and organize your own daily selling activity to secure sales through effective sales lead follow up
• Ability to operate basic business software, emails and Google Drive

Pay: $75,000 - $100,000 / base salary plus commission