Job ID : 109720

The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.

S. Navy and navies around the world.

Naval Power Systems' commitment to and investment in our people, products, and customers is the foundation of who we are.

We offer a competitive Total Rewards package, generous time off, and a fun and flexible working environment. Some of our great benefits include : comprehensive medical / dental / vision programs, a 9 / 80 work schedule allowing for every other Friday off (!), a 401(k) plan with immediate vesting and an attractive company match, company paid Life & Disability Insurance, a Charitable Match Program & Paid Volunteer Time Off, a Paid Parental Leave program, an Employee Wellness Program, a Tuition Assistance Program, Employee Resource Groups (ERGs) promoting Diversity, Equity, & Inclusion, and so much more!

Job Summary

Join our team as a Master Field Service Technician! In this role, you will provide highly complex technical support for our Naval customers including maintenance, repairs, modification, and more.

What You Will Do

• Provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal / informal training of customer personnel
• Act as team leader, providing work leadership and technical guidance to lower-level technicians
• Serve as expert to customer on complex technical issues
• Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
• Prepare reports to evaluate service ability issues
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
• Determine and recommend the most cost effective products or services that would best fit the customer's needs
• Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
• Formulate recommendations for changes in product or test methods
• Demonstrate great customer service skills
• Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer's on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Education & Experience

• High school diploma or GED with 10 years of work experience
• Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
• Proficient in the use of a laptop computers, mobile devices, and related software
• Must have or be eligible to obtain U.S. passport
• U.S. citizenship and ability to obtain security clearance required
• Software skills with C, C , Java and Visual Basic, a plus
• Outstanding communication skills (written and oral)
• Excellent teambuilding and leadership skills
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful
• Candidates must be a US citizen and meet DRS security standards as imposed by DoD, including the issuance of any necessary security clearance by the US government within a reasonable time after commencement of employment

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Last updated : 2024-05-09