Company Overview

Lennox International Inc. (LII) is a global leader in energy-efficient climate-control solutions. Dedicated to sustainability and creating comfortable and healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our air conditioning, heating, indoor air quality, and refrigeration systems. Lennox International stock is listed on the New York Stock Exchange and traded under the symbol LII.

Job Description

Under general supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders and resolution of customer disputes with minimal supervision.Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met. Must be timely and efficient in managing all projects to assure delivery deadlines are met. This includes managing the production period, for delivery changes for a stated project / Job. Participates in process improvement group initiatives. Is an active team member with assigned team account responsibilities. Perform individual and team duties as assigned or as the situation dictates. Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers. Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute complex customer projects / expectations (i.e. Schools / MRs / National Accounts). Is knowledgeable with customer's equipment needs outside of team requirements. Is resourceful and can be dependent upon proactively to assist another team with minimal direction as the workflow warrants. Embraces an environment that facilitates team collaboration and sharing of information and knowledge. Timely execution of all related Performance Management activities. Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.

Qualifications

Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred. Requires at least 2 years related experience.Proficient with Microsoft Office and CRM software. Working knowledge of SAP a plus. Excellent customer service skills. Effective at written and verbal communication, including effective listening skills. Ability to handle difficult or emotional customer situations. Strong problem solving and time management skills. Ability to adapt to competing demands.