SUMMARY

The Receptionist is responsible for answering inquiries and obtaining information for general public, customers, visitors, and other interested parties and providing general clerical support

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operates telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments
• Performs general administrative support tasks such as typing, operating calculators or computers to work with invoices and other documents
• Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations
• Hears and directs complaints from customers and public
• Files and maintains records
• Transmits information or documents to customers, using computer, mail, or facsimile machine
• Schedules appointments, and maintains and updated appointment calendars as needed
• Provides information about establishment such as location of departments or offices, employees within the organization (non-personal information), or services provided

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

1. High school diploma or GED and 0-2 years of experience or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required