Patient Care Coordinator III - HYBRID (NINDS)

Job ID: req3475
Employee Type: nonexempt full-time
Division: Clinical Monitoring Research Program
Facility: NIH
Location: NIH Campus 9000 Rockville Pike, Bethesda, MD 20892 USA

The Frederick National Laboratory is a Federally Funded Research and Development Center (FFRDC) sponsored by the National Cancer Institute (NCI) and operated by Leidos Biomedical Research, Inc. The lab addresses some of the most urgent and intractable problems in the biomedical sciences in cancer and AIDS, drug development and first-in-human clinical trials, applications of nanotechnology in medicine, and rapid response to emerging threats of infectious diseases.

Accountability, Compassion, Collaboration, Dedication, Integrity and Versatility; it's the FNL way.

PROGRAM DESCRIPTION

Within Leidos BiomedicalResearch Inc., operator of the Frederick National Laboratory for CancerResearch, the Clinical Monitoring Research Program Directorate (CMRPD) provideshigh-quality comprehensive and strategic operational support to high-profile domesticand international clinical research initiatives sponsored by the NationalCancer Institute (NCI), the National Institute of Allergy and InfectiousDiseases (NIAID), the National Institutes of Health (NIH), and several otherinstitutes within NIH. CMRPD’s ability to provide rapid responses and high-quality solutions, andto recruit and retain experts with a variety of backgrounds, allows thedirectorate to facilitate strategic support to the growing clinical researchportfolios of NCI, NIAID, and other NIH divisions/offices/centers. CMRPD’s support services are aligned withthe program’s mission to provide comprehensive clinicaltrials operations and program/project management services to advance scientificclinical research that complies with applicable regulations and guidelines,maintains data integrity, and protects human subjects. CMRPD services include clinical trialsmonitoring, regulatory affairs support, clinical safety oversight, protocolnavigation/protocol development, and programmatic and project managementsupport to facilitate the conduct of more than 400 Phase I, II, and IIIdomestic and international trials annually. These trials investigate theprevention, diagnosis and treatment of cancer, influenza, HIV, infectiousdiseases and emerging health challenges like Ebola virus and COVID-19, heart,lung, and blood disorders, parasitic infections, and rare and neglecteddiseases. CMRPD’s collaborative approach to clinical research support and theexpertise and dedication of staff to the continuation and success of CMRPD’smission has contributed to improving the overallstandards of public health on a global scale.
TheClinical Monitoring Research Program Directorate (CMRPD) provides study coordination services to the National Institute of NeurologicalDisorders and Stroke (NINDS) ClinicalCenter.
KEY ROLES/RESPONSIBILITIES

• Acts as a liaison between physicians, nursing staff and other departments
• Answers incoming calls and routes to appropriate staff
• Collects outside CT scans and pathology slides, records arrival times, and fills out appropriate requests to be read by NIH personnel
• Communicates with various clinical administrative support offices/clinics/diagnostic centers concerning the scheduling of patient appointments, new and existing work scopes, and clinical protocols (surgery, x-ray, etc.)
• Consults with patients to schedule appointments, biopsies, and surgery, and enters patient ID and demographic data into the system to update clinic and physician schedules
• Arranges travel including lodging, meals, and direct bill requests
• Designs and set-up filing systems and office procedures
• Enters/updates clinic and/or physician appointment schedule availability into the central appointment computer
• Updates and maintains calendar events
• Maintains roster of all patients and track their appointments
• Provides appointment information to patients, including medical materials required, dates and times, clinic information, hospital maps, travel, and hotel information
• Maintains patient database, patient education folders and status board for clinic patients
• Obtains up-to-date patient records and other pertinent information prior to appointments or admission
• Delivers slides/blocks to pathology for review
• Delivers films to library
• Sets up research records for clinic appointments
• Labels and files patient medical records (internal and external)
• Organizes and tracks pathology slides; sends pathology slides back to originating hospital; maintains pathology mailing list; logs in and files pathology airbills; scans, logs and distributes pathology reports
• Copies, distributes, and files consent forms
• Sends patient appointment reminders
• Prepares patient protocol calendars and diaries for patients returning to clinic on protocol
• This position is hybrid: 2-3 days at the Clinical Center in Bethesda, Maryland.

BASIC QUALIFICATIONS

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

• Possession of a high school diploma or equivalent
• Foreign degrees must be evaluated for U.S. equivalency
• In addition to the education requirements, a minimum of five (5) years of relevant experience in a medical setting
• Ability to obtain and maintain a security clearance

PREFERRED QUALIFICATIONS

Candidates with these desired skills will be given preferential consideration:

• Knowledge of medical/scientific objectives and terminology
• Strong communication skills – both written and verbal
• General familiarity with requirements of clinical trials protocols
• Ability to work effectively in a hybrid in-person and remote working environment
• Ability to multi-task and respond to shifting priorities

JOB HARZARDS

• This position is subject to working with or have potential for exposure to infectious material, requiring medical clearance and immunizations

Equal Opportunity Employer (EOE) | Minority/Female/Disabled/Veteran (M/F/D/V) | Drug Free Workplace (DFW)
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