Description

LEIDOS is seeking a Helpdesk Analyst to support the Army Research Lab (ARL) DSRC located at the Aberdeen Proving Ground Maryland under the High-Performance Computing Modernization Program Integrated Technical Services Contract II (HITS-U II) directly supporting the DoD’s High-Performance Computing Modernization Program (HPCMP) mission. We deliver world-class commercial, high-end, high-performance computational capabilities to the Department of Defense's (DoD’s) Research, Development, Test and Evaluation (RDT&E) community at the DoD Supercomputing Resource Centers (DSRCs).

The selected Analyst will provide a high degree of technical support and professionalism to the research communities of the ARL DSRC. This includes, but is not limited to, helping researchers establish accounts, opening and routing support tickets, and interact with researchers to successfully meet their High-Performance Computing (HPC) research requirements. Respond to complaints, requests, troubleshooting, etc.

The selected candidate should also be able to communicate via phone or email with researchers to gather information about their issues associated with computer hardware and/or software. Utilize a variety of software tools to track user account requirements and access. Offer basic troubleshooting support to assist in diagnosing of issues to guide support tickets to the correct team of technicians. Develop and maintain documentation, including operating procedures, as needed. This position also assists in the implementation of new technology both on Supercomputers, HPC Clusters and in the infrastructure, machines used to maintain the clusters.

Ability to get a DoD Secret Level Clearance.
Associate or Bachelor Degree, in Computer Science Preferred but not required

Preferred Skills:

• Knowledge and experience with Linux Operating Systems (command line)
• Knowledge of Support Ticketing Systems

Nice to Have Skills:

• Knowledge of HPC scheduling Software such as either SLURM, PBS, LSF, or Condor
• know at least one scripting language such as Bash, Csh, Ksh, Python, Javascript

A successful candidate should be customer service oriented, attentive to detail, self-motivated and work well in teams. Flexibility in approach to finding solutions, the ability to understand and act on the customer needs and priorities and learn new technologies quickly.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.