R-00133364 Description 1901 Group, part of Leidos, a Fortune 500 company, seeks a qualified and dynamic Desktop Support Intern to provide support as a part of our successful IT infrastructure operations program team in Washington DC with the Millenium Challenge Corporation. This position offers a unique career opportunity with a federal organization that forms partnerships with developing countries committed to good governance, economic freedom and investing in their citizens. The 1901 Group MCC program supports Information Technology (IT) Operations and Maintenance (Sustainment), network modernization, and migration services for the MCC Federal customer in downtown Washington, DC. This position is for Summer 2024 only with flexibility between May and August. Primary Responsibilities * Under the direction of a Service Desk Manager, support IT projects at the customer site.
* Perform asset management tasks including tagging, logging, and auditing for laptops and other IT equipment.
* Schedule appointments with users, follow-up with reminders, and mark completion on tracking tools.
* With guidance, use ServiceNow ticketing system to perform required tasks and document progress.
* With supervision, work directly with users to deploy new laptops and ensure checklist steps are completed.
* Draft and review documentation associated with assigned tasks using Microsoft applications such as PowerPoint, Word, and Excel.
* Create and respond to emails in Microsoft Outlook with professional language and appropriate follow-ups.
* Prepare laptops for users following pre-defined steps with consistency and proper escalations when problems occur.
* Follow provided schedules, raising issues and concerns to Service Desk Manager as needed. Basic Qualifications * Enrolled and pursuing a degree from an accredited college/university in a related field of study
* Able to effectively use PC office software (e.g., MS Office including Outlook, Word, Excel, and SharePoint)
* Follow directions and escalate issues
* Write process documentation
* Travel to onsite work location near McPherson Square daily
* Ability to obtain and maintain a Public Trust clearance Original Posting Date: 2024-04-11
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $37,050.00 - $66,975.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.