Summary: Supervises an order fulfillment team of seven Sales Administrators located throughout the Country.

· Oversees order entry, administration, and shipping processes.

· Implements business processes and customer service standards to deliver efficient order processing.

· Ensure completeness of sales orders and related goods issued

· Reviews all sales fulfillment error reports, works with team of Sales Administrators to correct all errors

· Trains and cross-trains team members.

· Monitors daily activities to ensure that accuracy, customer service, and quality standards are maintained.

· Uses SAP system (Sales Distribution Module) to process orders, maintain customer information, update customer master data and monitor contracts or agreements for expiration or renewal.

· Daily follow up on blocked order driven by customer credit issues, supports team in addressing blocked orders.

· Liaison/work with Logistics Department in monitoring inventories to maintain appropriate levels of products.

· Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions.

· Troubleshoots and resolves workflow or systems issues.

· Contributes to the development of processes and procedures.

Qualifications:

· Supervisory experience

· Fulfillment experience

· SAP experience in SD Module (Sales Distribution).

· Degree preferred

Work Environment:

· Position located in West Palm Beach

· NOT a remote position

EEO: LWCC is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other classes. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations form or by contacting our HR department.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Required)

Work Location: In person