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Description
JOB TITLE: Guest Services Associate
REPORTS TO: Sr. Director of Operations (SDO)
FLSA STATUS: Non-Exempt
TYPE OF POSITION: Part-time (seasonal)
WORK MODEL: On-Site
RATE OF PAY: $9.50
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JOB SUMMARY: Guest Services Associates perform a variety of roles to maximize the guest experience. The role changes based on LVZ’s daily needs and as the season evolves. Most assignments are guest-facing and will interact significantly with guests while working at point-of-sale locations. This role involves providing quality customer service, knowledge of our ticketing and merchandise platforms, and being accessible to guests for questions and concerns. Guest satisfaction is paramount to the success of the Lehigh Valley Zoo.
Employees in this position have the opportunity to extend their employment to include our Winter Light Spectacular fundraising event.
MAIN DUTIES AND RESPONSIBILITIES
Admissions (Gate/Quad/Office)
Merchandise (POS Locations)
Utility
Clean Team
Requirements
SKILLS COMPETENCIES
Comfortable speaking to small and large groups of people
Always be friendly, outgoing, polite, and professional with guests and staff.
Ability to develop and maintain effective working relationships.
Ability to follow written and oral directions and to exercise sound judgment.
Personal and professional image and demeanor.
Knowledgeable in money handling and essential math skills.
Committed to ensuring “all guests have a positive experience and leave happy.”
Flexibility with schedule; available to work weekends, holidays, and evenings as needed
QUALIFICATIONS AND EXPERIENCE
High school diploma or equivalent preferred
Minors must provide a Work Permit.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully.
Physical Demands: Performing the job duties of this position involves walking throughout the zoo grounds, standing for long periods, and other physical tasks, including sit; stand; use hands to fingers; handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employees must occasionally lift and/or move/transport up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The noise level in the work environment is usually minimal. While performing these job duties, you will sometimes be required to work outside in all weather conditions throughout the day.
Full Time
$36k-45k (estimate)
02/02/2024
05/23/2024
lvzoo.org
Schnecksville, PA
50 - 100
The job skills required for Guest Services Associate include Customer Service, Flexibility, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Associate jobs
View more details on Guest Services Associate salaries across the United States.
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Guest services associate are hospitality specialists who typically work at hotels.
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See the full list of Guest Services Associate skills.
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According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.
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Helping employees understand different services and products they are unfamiliar with.
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Step 3: View the best colleges and universities for Guest Services Associate.