Roles & Responsibilities

Essential Responsibilities:

Course design and deliveryWork with Merlin Learning team to understand global curriculum, translate to local needs, and plug any gaps. Implements training program content, materials, and delivery mechanisms to accomplish training goals and objectives such as leadership development, supervisory training, guest services, group process and skills training. Evaluation and analysisWrites, implements and communicates training policies and systems to effectively track and manage training activities. Manage the Tuition Reimbursement Scheme and Study Support Policy and associated budgets.Develops criteria and evaluation systems to measure, analyze and communicate training effectiveness. Ensures training program enrollments are met. Continually improves the quality and efficacy of training programs and systems.Evaluates delivery/facilitation quality of all resort-wide programs, intervening with coaching and train-the-trainer activity when required to ensure highest standards are met.Departmental support in development activitiesServe as the Resort’s technical expert and resource for training and development activities, providing guidance and counsel to management regarding development approaches.Provides support to line managers to assist in developing department-level training programs.Support the Product Excellence function in the design and delivery of Customer Service training and recognition programs.New hires and role transitionsInvolved in the North America design and implementation of the orientation programs for new MCs. Responsible for selecting, training, and scheduling the “Experience Builders.” Works closely with line managers to transition MCs to successfully assume job duties and responsibilities. Develops formal and informal training interventions to successfully transition MCs (e.g. Stepping Up to Lead, Train-the-Trainer,).Coordination of Online and In Person LearningManagement of local L&D calendar to incorporate and communicate Merlin wide programs, resources, and initiatives. Examples include Anti-Harassment, Autism training certification, and any needs for the execution of Career Season.Personal Development Plans (PDPs)Responsible for the annual effective use of PDP process across the MC population (including variable/seasonal MCs) through management, training, and advocacy of the process.Resort Engagement InitiativesManage the Resort’s engagement activities, in their delivery of LLC-wide programs and initiatives, including oversight of:

Annual and Periodic Engagement SurveysLead the plan for securing high completion rate, effective communications, and action plans, engaging stakeholders across the resort.

Other recognition and engagement activitySupport the delivery of resort-wide engagement events including the annual STAR Gala, summer picnic and leadership recognition events (in addition to other adhoc activities).

Lead the delivery of the STAR peer-to-peer recognition program and advise on the effectiveness of department-specific schemes, leveraging economies of scale.Other Merlin Entertainments Group (MEG)

Coordinate the nomination and review process for prospective candidates for Group programs with the Director team and Head of Talent & Development NA.Manage the local program of delivery for the US, scheduling courses and coordinating applications (West Coast only).

Budget & Resource ManagementManages the L&D and related budgets to ensure maximum value for initiatives. Ensures compliance with all expense/purchase policies and minimizes exposure/risk e.g. approvals of LOS awards.Health & SafetyManagers/supervisors are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.Ensures the efficient operations of the department by and performing all other duties as requested or assigned in accordance with company policy and legal requirements. Complete all other duties, special assignments and projects as directed.

Qualifications & Experience

Qualifications/Requirements of the Position:Bachelor’s degree in human resources, Business Administration or closely related field is preferredPHR/SHRM-CP or SPHR/SHRM-SCP certification is strongly preferred.5 years’ experience with a clear specialism in talent, learning & development in fast-paced, agile organizations. Industry experience, including operations, is preferred.Demonstrated track record of executing learning and development interventions in support of business needs. Proven ROI against key business metrics to demonstrate tangible business benefitRelevant accreditation to support delivery of development initiatives, coaching etc.Proficiency with Microsoft Office and HRIS is critical. Cornerstone experience is advantageous.Must be willing to work flexible hours, including evenings and weekends to support operations.Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes.Must be willing to travel within the U.S. and occasionally overseas.

Knowledge, Skills, and Abilities Required:Strong background in leadership and management development initiatives, including delivery, coaching etc.High results orientation, resilient and tenacious.Stakeholder management, particularly demonstrating credibility with senior leadership, confidentiality, and commercial discretion.Strong project management skills.Working ConditionsDegree of Supervision provided to this position by its supervisor - General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Supervision Given by this position to direct reports (if any) - Has authority to hire, develop, appraise, discipline, and approve time and attendance for subordinates or makes recommendations for such actions that are generally accepted. Work Environment, hazards & conditionsGeneral indoor office environment Equipment & Tools usedPersonal computer/laptop and associated computer equipmentPhone, copier, printer, and general office equipment.MC OfficePhysical Effort & Requirements – Sedentary Work: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move

objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The position sits most of the time. Mental Requirements – Ability to maintain focus for extended periods, manage stress, make decisions under pressure, handle multiple priorities, work alone and work as part of a team.

Benefits

Who We Are:

Here at LEGOLAND CA…

We believe in bringing your whole self to work every single day. We accept people for who they are and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.

Alongside company paid holidays when working, you can also look forward to enjoying a great perks package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

This job description is an exhaustive statement of duties, responsibilities, or requirements of this position. Management reserves the right to revise the job responsibilities, assign or reassign duties, or require that different tasks be performed at any time. Model Citizens are required to follow all lawful job-related instructions and to perform all job-related duties requested by their supervisor in compliance with Federal and State Laws and Company Policies. If you need an accommodation dueto a disability or for a religious reason, please contact Human Resources immediately. This job description is not an employment contract or guarantee of continued employment and employment remains at will.

Pay Range

From USD $70,000.00/Yr.