Roles & Responsibilities

As a Hotels Facilities Supervisor, your role is pivotal in maintaining the esteemed reputation of our establishment. With a comprehensive scope of responsibilities, you oversee the day-to-day maintenance of all finish surfaces throughout the hotel, ensuring their pristine condition at all times. This includes but is not limited to, supervising electrical, mechanical, plumbing, and HVAC/refrigeration systems with precision and expertise.

Your leadership extends beyond routine maintenance tasks; you are entrusted with upholding the safety of both guests and staff by adhering to ASTM, Polk County, and loss prevention guidelines rigorously. In addition, you serve as a key coordinator for various crafts in the absence of other supervisors, demonstrating your ability to manage multiple responsibilities seamlessly.

In your capacity as a supervisor, you play a vital role in training and supervising the maintenance department, imparting your knowledge and expertise to ensure the highest standards of performance are consistently met. From overseeing lift stations and backflow preventers to conducting annual inspections of fire systems and utilities, your attention to detail is paramount in maintaining operational efficiency and safety.

Furthermore, your strategic input is essential in developing and implementing a robust preventive maintenance program, which aims to prolong the lifespan of our facilities and equipment. Through your proactive approach, you contribute to the overall success and longevity of our property, ensuring that it continues to exceed the expectations of our discerning guests.

In essence, as a Hotels Facilities Supervisor, you are not only a steward of maintenance but also a guardian of excellence, playing a vital role in upholding the standards of quality and service that define our establishment.

As a Hotels Facilities Supervisor, your primary responsibilities are multifaceted, ranging from strategic planning to hands-on maintenance oversight. Here's a breakdown of your main duties:

• Support Facilities Manager: Assist the Facilities Manager in developing maintenance schedules and budgets for hotel facilities, buildings, and attractions, ensuring efficient allocation of resources.
• Implement Maintenance Programs: Follow established maintenance programs rigorously, including prompt response to emergency repairs to minimize downtime across all areas and facilities.

• Ensure Compliance: Uphold internal compliance with maintenance, safety, and security procedures by adhering to ASTM, Polk County, and loss prevention guidelines, prioritizing the safety of guests and employees.

• Enforce Policies: Ensure that all maintenance employees strictly adhere to LEGO-established employee policies at all times, maintaining a culture of professionalism and accountability.

• Manage Inventory: Write requisitions for parts and materials, forwarding them to the manager for approval, while also maintaining tools, machines, and company equipment in clean and optimal working condition.

• Prioritize Safety: Keep safety as the top priority in all activities and decisions, actively promoting a culture of safety among the maintenance team.

• Assist in Budgeting: Collaborate with the manager in preparing yearly budgets, constantly monitoring budgetary performance for maximum efficiency and cost savings without compromising safety standards.

• Set Maintenance Goals: Aid in establishing long and short-term maintenance goals, aligning them with the overall strategic objectives of the hotel.

• Develop Training Programs: Assist in designing and expanding a comprehensive training system tailored to meet LEGO maintenance requirements, ensuring continuous improvement in skills and knowledge.

• Stay Informed: Keep abreast of modern management techniques and technical methods by attending supplemental courses, seminars, and conventions, staying informed of governmental regulations such as OSHA, ASTM, and Polk County codes.

• Conduct Meetings: Assist in conducting weekly staff meetings to provide direction, information, training, and motivation to maintenance team members, fostering a culture of collaboration and engagement.

• Promote Teamwork: Create and maintain teamwork within the maintenance department and across all other departments, facilitating effective communication and cooperation.

• Supervise Inspections: Periodically accompany maintenance technicians during inspections to validate their methods, techniques, and procedures, ensuring compliance and competence.

• Evaluate Performance: Evaluate procedures, methods, and maintenance team productivity, providing feedback and coaching to improve performance and efficiency.

• Performance Reviews: Formally review the skills and job performance of leads and employees on an annual basis, discussing written reports and setting goals for continuous improvement.

People

• Facilitate consistent communication and meetings between supervisors and employees regarding schedules, payroll, and training, fostering seamless coordination.
• Exemplify LEGO's and Merlin's culture and core values through both words and actions, serving as a role model for the team.
• Ensure strict adherence to company policies and procedures, effectively managing and documenting employee relations.
• Cultivate a positive work environment where every team member feels valued and empowered.
• Actively promote diversity, equity, and inclusion initiatives within the workplace.
• Collaborate with HR and senior management to develop and implement employee engagement strategies.
• Provide regular feedback and support to supervisors and employees for continuous improvement.
• Maintain compliance with all legal and regulatory requirements related to employee relations.

Health & Safety Responsibilities:

Employee Responsibilities:

Employees play a crucial role in maintaining safety standards. They are accountable for adhering to safe working procedures for all tasks they undertake and must refrain from using any tools or equipment for which they haven't received proper training. In the event of incidents, prompt reporting to their line manager is mandatory, and cooperation with any ensuing investigations is essential.

Manager/Supervisor Responsibilities:

Managers and supervisors hold the primary responsibility for Health, Safety & Security within their respective teams. They are tasked with overseeing all facets of safety protocols in alignment with our Group Policy (HS001). This includes conducting thorough risk assessments, implementing safe working procedures for all activities, and ensuring that every team member is well-versed in our Health, Safety, and Security Policy, along with their individual obligations.

Furthermore, they are responsible for continuous monitoring of safe practices, regular review of risk assessments and procedures, and swift action in investigating incidents. Should corrective measures be necessary, managers and supervisors are expected to ensure their implementation to prevent recurrence of such incidents.

By collectively upholding these responsibilities, we foster a culture of safety and security that not only protects our employees but also upholds the values and standards of our organization.

Qualifications & Experience

Background and Experience Requirements:

• Minimum 5 years of Building Maintenance Experience: Candidates must demonstrate a comprehensive understanding of building maintenance across all facilities, including repair expertise in areas such as plumbing, electrical work, and overall facilities maintenance and equipment management.

• Supervisory Experience (Minimum 2 years): Candidates should have a proven track record of at least two years in a supervisory role, showcasing leadership skills and the ability to effectively manage teams.

• Building Maintenance Expertise: Proficiency in all aspects of building maintenance is essential. Candidates should possess hands-on experience in maintaining various facilities and equipment to ensure optimal functionality.

• Computer Literacy: Proficiency in computer skills is required to effectively utilize maintenance management systems, document work processes, and communicate within the organization.

Education:

High school graduate or General Education Degree (or equivalent education and experience) is required; related coursework and certifications required.

Physical Demands:

• Sitting: Ability to sit for extended periods during meetings, paperwork activities, travel, and driving.

• Standing and Walking: Regular and prolonged periods of standing and walking are required to navigate park sites and interact with employees.

• Manual Dexterity: Finger dexterity sufficient for completing paperwork and computer usage.

• Visual Acuity: Clear vision necessary for reading written materials, completing paperwork, and driving.

• Hearing: Adequate hearing for effective communication in person and over the telephone.

• Flexible Schedule: Availability to work all hours, including weekends and holidays, with rotating schedules.

• Physical Fitness: Maintain excellent physical condition with no limitations on lifting, bending, or respiratory actions.

• Climbing and Inspection: Ability to climb to elevated areas and perform work and inspections in challenging locations.

• Adaptability to Surroundings: Ability to hear amidst distracting noises and work in extreme hot and cold conditions.

• Professional Appearance: Present oneself in a neat, well-groomed, and professional manner.

Work Environment:

• Location: Work may take place in various indoor and outdoor settings, subject to fluctuating temperatures and diverse floor surfaces.
• Conditions: Exposure to wet and/or humid conditions may occur.

Other Job Requirements:

• Diverse Responsibilities: Perform additional duties as assigned.
• Blueprint Reading: Ability to interpret blueprints related to attractions and buildings.
• Calm and Effective Under Pressure: React calmly and rationally in high-pressure and emergency situations.
• Technical Expertise: Thorough understanding of utilities, mechanical, and basic electrical maintenance requirements for all equipment, including high-volume submersible and turbine-type water pumps.
• Clear Communication: Ability to delegate responsibilities clearly and maintain an open-door policy.
• Preventive Maintenance: Extensive knowledge of preventive maintenance systems.
• Safety Oversight: Ability to assess and ensure the safety of attractions, making informed decisions regarding reopening.
• Analytical Skills: Proficiency in reading and evaluating reports, correspondence, and basic mathematical skills.
• Professional Demeanor: Maintain a friendly, polite demeanor at all times.
• Attention to Detail: Ability to observe and remember details accurately.
• Effective Communication: Ability to follow and give directions effectively.
• Decision-Making: Demonstrate effective decision-making skills.
• Tool Proficiency: Considerable knowledge of various tools and equipment used for mechanical equipment repair and maintenance.
• Flexibility: Willingness to work flexible hours, including evenings and weekends, to support hotel operations.
• Transportation: Possess a valid driver’s license, a safe driving record, and willingness to use personal vehicle for business purposes.
• Documentation: Provide a current DMV printout.
• Attendance: Regular and punctual attendance is a fundamental requirement of this role.

Benefits

Your Adventure Awaits! 🌟🌍

At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you!

🚀 Your Benefits Odyssey Begins Here:

💰 Competitive Salary:

• Brace yourself for a salary that not only recognizes your talents but propels you to new heights.

🏝️ Generous PTO:

• Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate.

👩‍⚕️ Affordable Health Plans:

• Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being.

🌍 Global Access Pass:

• Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder.

🛡️ Secure Your Future:

• Safeguard your legacy with company-paid life insurance – because we care about your peace of mind.

🤝 401(k) Matching Plan:

• Your financial goals are important. Benefit from our 401(k) matching plan to help you build a secure future.

🌐 Continued Growth:

• Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey.

Pay Range