**Location**

- USA, Enfield, Connecticut**Bring your project management expertise, stakeholder management skills and entrepreneurial spirit to help more LEGO customers experience our world-class service.**

Establishes strong and trusting stakeholder relationships with the new, more entrepreneurial, service team and the existing global Consumer and Shopper Engagement team across multiple locations and time zones.

Evaluates the as-is ways of working and future customer needs through organising and facilitating workshops, reviewing processes, documentation and stakeholder dialogue.

Creates analysis, process maps, change evaluation and other documentation in order to propose a future service set-up to the senior management team that will deliver the most value to all stakeholders and customers.

Creates detailed project plans including scope, deliverables, timelines, risk analysis and dependencies, and then drives and manages tasks using appropriate methodology (e.g. waterfall, agile).

Plays a key role in all communication and change management around the project in collaboration with the senior leadership teams.

**Play your part in our team succeeding**

The role of the Consumer and Shopper Engagement department is to deliver world-class customer service and engagement experiences that live up to the expectations of the LEGO brand and turn customers into brand advocates. We act as guardians of consumer experience and brand reputation and actively play a part in deepening the relationship each consumer has with the LEGO brand (= LEGO love!).

This new role is designed to help align a currently separately-run service function for a specific customer touchpoint with the broader Consumer and Shopper Engagement team. Reporting to the Director for Consumer and Shopper Engagement in the Americas, the Project Manager for New Service Integration will review as-is ways of working against customer expectations, share learnings between the teams, look for synergies and propose (and ultimately implement) a future set-up that brings about the best-possible customer experience.

2-3 years experience either directly in project management or else in a role where process analysis and process design were a major component

Experience in a contact center or customer service environment

Excellent stakeholder management and collaboration skills

Excellent communication and meeting facilitation skills

Excellent change leadership skills

Other considerations:

Working in a global organization may mean early or late meetings outside of normal office hours (regularly, at times).

Domestic travel (3-5 trips per year) and, potentially, a low level of international travel will be required for this role

Change management experience in a M&A situation

Certification in one or more relevant project-related disciplines (e.g. Agile, PRINCE2) an advantage

Lean, Six Sigma or other Continuous Improvement qualifications an advantage

**Join the global LEGO team**

Family Care Leave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness We want you to be your best self, so youll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached, youll be rewarded through our global bonus scheme.

Your workplace Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Build your career brick by brick at the LEGO Group.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for those with disabilities - LEGO systems endeavours to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860.394.3769. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

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