What you'll bring to the team

Qualifications & Experience

Job Title: Technician

Division: Midway North America

Grade: F

Classification: Non-Exempt

Department: Facilities

Reporting to: Tech Manager

Direct Reports: Please refer to site specific org chart

Collective Goal: Ensure that every guest we welcome enjoys a magical, memorable, world-class guest experience and that every member of our team embraces and exhibits our company values (known collectively as The Merlin Way).

Scope of job: The Technician assists with the planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. The Technician will be responsible for all aspects of the attraction including the audio visual, lighting, equipment, and machinery.

Essential Functions: • Maintain, repair and troubleshoot all areas of the attraction's equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as themed attractions. • Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed attractions for the maximum guest experience. • Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, tech equipment, shipping and receiving as well as exhibit setup and takedown. Maintaining and troubleshoot Audio Visual equipment for both old and new exhibits. • Install and/or replace light bulbs, projector lamps, doors, etc. • Troubleshoot, repair and maintain attraction systems, rides and equipment. • Perform work order repairs, inspections and adjustments. • Troubleshoot, repair or replace control devices. • Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc). • Repair and/or paint interior walls, hang pictures; assemble furniture. • Set-up and install data cables as needed; install and repair computer outlets and computer bundles. • Monitor and maintain all building systems as assigned. • Observes safe working practices, including maintaining storage areas clean, organized and in safe condition. • Corrects or reports any safety or fire hazards. • Able to set-up and operate various hand tools and power equipment. • Performs related duties as required or assigned. LOVE YOUR WORK. Work your magic. Created: October 2023 Knowledge of: • Basic carpentry and relevant tools and equipment (cutting wood and building in general). • Basic plumbing and relevant tools and equipment (replacing fixtures, rebuilding flushometers, unclogging drains, etc). • Basic electrical and relevant tools and equipment (replacing fixtures, replacing ballasts, replacing outlets, etc). • Basic data and networking systems (troubleshooting and tracing Ethernet lines, patching lines, connecting lines to switches, running/installing new data lines, etc). • Basic understanding of pumps, impellers and motors. • Basic knowledge of hydraulic and pneumatic control systems, such as linear actuators, solenoids, etc. • Electronics including AV systems, DMX lighting. • PC hardware and software (troubleshooting, replacement, and installation). • Low voltage wiring (maglocks, proximity sensors, servos, low voltage batteries, etc). • Safety practices and equipment related to work (OSHA regulations and PPE knowledge). Skilled in: • Using repair materials, equipment and methods according to established industry and safety standards. • Learning and applying proper maintenance procedures and use of equipment and supplies. • Maintaining tools and equipment assigned in clean working order. • Understanding and following written and oral directions. • Completing assignments without immediate supervision. • Establishing and maintaining effective working relationships with those encountered in the course of work • Maintain, repair and troubleshoot all areas of the attraction's equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as themed attractions. • Apply hands-on knowledge and experience to tackle problems to sustain minimal downtime of themed attractions for the maximum guest experience. • Position functions will include: custodial duties, re-lamping & lighting systems, painting and wall repair, tech equipment, shipping and receiving as well as exhibit setup and takedown. Maintaining and troubleshoot Audio Visual equipment for both old and new exhibits. • Install and/or replace light bulbs, projector lamps, doors, etc. • Troubleshoot, repair and maintain attraction systems, rides and equipment. • Perform work order repairs, inspections and adjustments. • Troubleshoot, repair or replace control devices. • Complete “Preventative Maintenance” tasks (Daily, Weekly, Bi-Weekly, Monthly, etc). • Repair and/or paint interior walls, hang pictures; assemble furniture. • Set-up and install data cables as needed; install and repair computer outlets and computer bundles. • Monitor and maintain all building systems as assigned. • Observes safe working practices, including maintaining storage areas clean, organized and in safe condition. • Corrects or reports any safety or fire hazards. • Able to set-up and operate various hand tools and power equipment. • Performs related duties as required or assigned. 

Knowledge of: • Basic carpentry and relevant tools and equipment (cutting wood and building in general). • Basic plumbing and relevant tools and equipment (replacing fixtures, rebuilding flushometers, unclogging drains, etc). • Basic electrical and relevant tools and equipment (replacing fixtures, replacing ballasts, replacing outlets, etc). • Basic data and networking systems (troubleshooting and tracing Ethernet lines, patching lines, connecting lines to switches, running/installing new data lines, etc). • Basic understanding of pumps, impellers and motors. • Basic knowledge of hydraulic and pneumatic control systems, such as linear actuators, solenoids, etc. • Electronics including AV systems, DMX lighting. • PC hardware and software (troubleshooting, replacement, and installation). • Low voltage wiring (maglocks, proximity sensors, servos, low voltage batteries, etc). • Safety practices and equipment related to work (OSHA regulations and PPE knowledge).

Skilled in: • Using repair materials, equipment and methods according to established industry and safety standards. • Learning and applying proper maintenance procedures and use of equipment and supplies. • Maintaining tools and equipment assigned in clean working order. • Understanding and following written and oral directions. • Completing assignments without immediate supervision. • Establishing and maintaining effective working relationships with those encountered in the course of work

Benefits

The Benefits:

We're growing fast, and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. If you're already fantastic and want to become even better, our magic can help here.

Pay Range