LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10 attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).

THE ROLE

The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position plays an integral role in providing guests with unique, memorable experiences. The position will requires maintaining the guest services desk and ensuring a welcoming environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation.

ESSENTIAL FUNCTIONS

• Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
• Provide general information on major landmarks, and local dining options
• Assist guests processing ticket orders and/or purchasing private tour experiences
• Ability to retain learned knowledge and offer assistance to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
• Ability to follow direction and to be a “team” player.
• Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment.
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
• Ensure safety of our guests while on tour or in your assigned areas.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
• Performs other duties as necessary or required by management - including but not limited to documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum on one year host, operations or related experience, preferably in an attractions, entertainment or hospitality environment PREFERRED
• HIGH level of demonstrated professionalism and customer service
• Ability to memorize historical and technical information
• Multi-lingual or sign language capabilities A PLUS
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
• Computer skills – Excel, Word, PowerPoint
• Prior experience using Point-of-Sale Systems

COMPENSATION

$22.00/Hourly - Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Experience

• 3 year(s): Prior experience in similar role

Education

• High School or better in Hotel/Restaurant Management or related field

Licenses & Certifications

• Cust Svc & Sales

Skills

• Team Work
• Communication
• Customer Service

• Microsoft Office(Excel, PPT, Word, Outlook)

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help