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We are looking for individuals whom exemplify compassion and genuine care of others, team players who will display faith in each other and honor commitments. Smiley faces with dedication and voluntary accountability, are going to be an integral part of a great success. We cherish problem solvers, who take personal responsibility in delivering exceptional guest experience. We welcome those who want to be in a team environment, where values and principles are always upheld and exemplified.
JOB SUMMARY: Responsible for greeting and welcoming all guests in a sincere, professional and friendly manner. Accurate processing of hotel reservations, assignments of rooms according to gaming value and guest requests. Consistently providing exceptional check-in and check-out guest experience.
SPECIFIC DUTIES PERFORMED: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Revised 03/2022
SUPERVISION EXCERCISED: None.
LICENSE REQUIRED: Must obtain and hold a Class II gaming license while employed and complete an annual background check with TGA.
EXTENT OF JOB AUTHORITY: Interacts effectively with the guests and fellow team members. Provides excellent guest service at all times. Satisfies phone inquiries, registers guests, administers room changes, reviews balances, collects payment, and settles guest folios within the guidelines of established policy, procedures and service standards.
MINIMUM EDUCATION REQUIRED FOR POSITION: High School Diploma or GED required. Six months to one year related experience and/or training; Associate's degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of experience and education.
PHYSICAL REQUIREMENTS: Reading of a computer screen and registration related documents while being alert to identify guest at a distance. Establishing meaningful eye contact. Identify color codes on the computer screen and process accordingly. Monitor and react to the activity in the front lobby. Identify first in line guest to service in proper order. Frequently shift focus from screen to guest and back. Manual and finger dexterity for operation of personal computer and routine paperwork. Regularly required to talk or hear. Regularly required to stand; use hands, finger, handle, or feel and reach with hands and arms. Frequently required to walk and stoop, kneel, crouch, or crawl. Occasionally required to climb or balance. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION: Very organized, detail oriented and capable of multi-tasking in a public environment. Excellent time management and attention to detail. Capable of a high level of organizational and interpersonal skills. Able to exemplify energy, moves with sense of urgency while being thorough about the details of the tasks. Ability to apply commonsense understanding to carry out instructions given in written, oral or diagram form. Must have a working knowledge of Microsoft applications specifically Word and Excel and the ability to effectively use Property Management Systems.
Full Time
$28k-37k (estimate)
03/28/2023
05/18/2024
The job skills required for Hotel Front Desk Agent include Guest Service, Credit Card, Billing, Time Management, Property Management, Sense Of Urgency, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk Agent positions, which can be used as a reference in future career path planning. As a Hotel Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk Agent. You can explore the career advancement for a Hotel Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk Agent job description and responsibilities
Front desk agents also need to email guests reservation confirmations and notices when rooms are ready.
01/10/2022: Wilmington, NC
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
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They are ready to greet with a smile and offer necessary assistance to hotel guests.
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They are responsible for ensuring that every single guest has an enjoyable experience at the hotel.
03/05/2022: Clearwater, FL
The front desk agent has a relatable personality and a great desire to work with people.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk Agent jobs
A front-desk agent should be smiling at the time.
03/09/2022: Sioux City, IA
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
12/20/2021: Minneapolis, MN
The hard or technical front desk agent skills represent the unique competencies and abilities of the guest service representative.
01/21/2022: Minneapolis, MN
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
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Ability to work varying schedules to reflect the business needs of the hotel.
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Step 3: View the best colleges and universities for Hotel Front Desk Agent.