THE ROLE

As a Retail Lead at Illuminarium Las Vegas, you are responsible for delivering the ultimate experience for our Guest. The Retail Lead supports the Retail Supervisor and ensures the smooth operation of the Retail shop. Key focal points of the role include monitoring break schedules, safety management and Team Member performance, processing refunds, and assisting with inventory management. This is a hands-on, leadership role which engages directly with the wider team and guests. At Illuminarium, we strive to democratize experiences and thus our Team Members need to be alert and observant, making every Guest feel acknowledged and taken care of.

ESSENTIAL FUNCTIONS

• Ensure operations are executed according to the Retail Standard Operating Procedure
• Ensure proper cash handling procedures are in effect at all times.
• Provide support to the Retail Operations Supervisor by receiving merchandise, counting inventory, handling transfers from the warehouse to the store, and reconciling inventory counts in the retail management system.
• Securely package items for storage and/or transfer
• Assist with the implementation of regular inventory counting and recording.
• Issue refunds and exchanges of merchandise
• Support, observe, and innovate guest service standards, guest engagement levels, and safety standards as well as address issues and pivot when needed to prevent and resolve any guest concerns queries and complaints before presenting it to the Supervisor team.
• Ensure merchandising standards are being consistently followed.
• Promote adherence to safety standards and coach Team Members as needed.
• Daily reporting to Supervisor team, monitoring of break schedule, opening & closing of the Retail shop and inventory.
• Maintain product and service quality standards and anticipate guest needs/concerns.
• Perform other related duties, tasks, and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.