The Vacation Planning Specialist’s primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused, and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. This is an entry-level position.

Compensation:

Hourly bases pay plus commission on booked sales. 

Primary Responsibilities:

• Assist guests by selling future reservations.
• Promptly follow up with guest inquiry leads for second chance bookings.
• Answer telephone calls and emails in a prescribed and professional manner.
• Assist customers with questions regarding their existing reservations.
• Provide general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions.
• Deliver the highest standard of service to all customers.
• Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.

Qualifications:

• A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.
• High school diploma or equivalent required.
• Must demonstrate exceptional verbal and written communication skills and possess excellent telephone etiquette. Ability to answer client’s questions and successfully resolve issues and/or negotiate matters related to client’s account.
• Must maintain clear and concise documentation and positive approach to conflict resolution.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc.).
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.