Legend Biotech is seeking Associate Director Infrastructure Engineering & Cloud Technologies as part of the IT team based in Somerset, NJ. 

Role Overview

As a core member of critical infrastructure at Legend Bio Tech, you will be a key member of the infrastructure operations and leadership team regularly interacting with leaders and support with the management of infrastructure ranging from Network to Servers, Storage, Database and Operating Systems On-Prem and in cloud ensuring systems and applications uptime. Primary responsibilities of the position include leading the technical direction of Servers, Data services, including storage, Backup, Disaster Recovery and 24 x 7 global operations.

You will provide expertise and technical leadership while collaborating closely with project managers, engineers, SMEs, operations teams, customers, and all levels of management to execute on strategic and tactical goals. Candidates should be able to manage and direct vendor teams as required in planning, design and operational support of these platforms and services. The candidate must have subject matter expertise with the details of systems and technologies that span the spectrum of this position. As an Architect a detailed understanding of RDBMS technologies, enterprise storage, Service Now and technologies, industry trends and the broader enterprise technology landscape is paramount. The core objective of the organization, of which you will be a part, is to support delivery of the broader Enterprise Applications by aligning customer and business requirements with fit-for-purpose solutions that work reliably, scale, are administratively efficient, and support global transparency and fulfillment-automation objectives.

The span of responsibilities includes the various systems platforms at Legend Biotech (Unix, Wintel, Databases, etc.). This requires deep knowledge of the backup technologies used in the environment, and requires ensuring ongoing evaluation and testing of the operating effectiveness of backup processes. This role acts as a deep subject matter expert in Service Now implementation, Cloud and On-Prem Infrastructure and storage technologies/solutions within the environment are operating effectively, sized properly, and evolving in alignment with changing business requirements. This requires the ability to provide hands on installation and support for Servers, SAN storage and other storage & backup technologies, as well as the ability to coach and guide engineers from Legend Biotech and other vendors. Experience and deep knowledge in production systems environment is required.

Key Responsibilities

• Maintain a good understanding of our corporate direction as it relates to the operating system environment and provide the necessary technical strategy to help achieve our corporate goals.
• Management and support of operating systems and hardware platforms, including patch management and implementation.
• Be a ServiceNow Subject Matter Expert enhancing Service Now at Legend Biotech with sound understanding of ITSM & ITOM principles.
• Implement and manage storage solutions tailored to specific client deliverables, including performance targets, multi-site replication, and targeted capacity management and reporting tools.
• Ensure the availability, reliability, scalability, and manageability of the data storage environment.
• Maintain a high degree of technical proficiency in operating systems and hardware platforms in use. Ensure all operating systems and hardware platforms are performing to peak efficiency.
• Provide the necessary expertise with storage subsystems and software, including EMC drive arrays, Brocade fiber switches, SAN design implementation, and maintenance.
• Plan and report on the collection and maintenance of systems’ performance statistics.
• Assist in the planning and management of capacity requirements.
• Coordinate internal and external projects.
• Document Compute, Storage and Cloud infrastructure inventory.
• Gather requirements, design, and implement solutions to meet customers' needs.
• Analyze both hardware and software products for evaluation.
• Write technical documentation.
• Develop standard operating processes for storage support.
• Prepares and maintains daily, weekly, and monthly processing schedules for a required shift; coordinates user input for processing of scheduled and unscheduled work.
• Communicates with Operations personnel regarding revisions or problems concerning schedules.
• Reads and interprets flow charts and operating system documentation.
• Resolves complex abort conditions (determines restart points, and sequence of corrective actions necessary according to system documentation) and resubmits for processing through the workflow.
• Demonstrates continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service through Change Control.
• Adhere to all policies maintaining GxP, PHI, HIPAA, SOX compliance within our environment.
• Use Agent technology services, define monitoring thresholds for servers and network devices globally.
• Work with business units to identity specific criteria monitoring of the respective systems.
• ALL other Operator/Operational tasks required.

Requirements

• Bachelor’s Degree in Computer Science or equivalent technical degree/experience required.
• 15 years’ experience in multi-vendor Network, Compute & Storage.
• 10 years architecting infrastructure solutions across multiple storage and other infrastructure disciplines (Intel, UNIX, storage, security, network, virtualization, backup, etc…).
• Experience with the following mainstream Linux & Windows OS and Virtualization.
• Fiber Channel Fabric Management including SAN Zoning.
• Create and Manage Dataset, Schedule and Retention Policy. Monitoring Backups and recover failed backups.
• Experience in analyzing problems, escalation to appropriate Levels. Hardware /software fault detection and vendor liaison.
• Good knowledge on DR and data protection.
• Demonstrate experience in generating reports and presentations for use by leadership.
• Responsible for capacity planning and performance analysis of IT infrastructure.
• Experience in monitoring infrastructure systems.
• Strong analytical and problem-solving skills, supported by excellent written and oral communication.
• Able to conduct research into infrastructure issues and products as required.
• Leading effective team meetings.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Experienced in hardware troubleshooting.
• Able to effectively prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Able to present and communicate technical concepts in a clear and concise manner.
• Able to work across organization boundaries and matrix reporting structure.
• Strong customer service focus, coupled with a proven ability to positively interact with customers of all levels within the organization.
• Ability to meet deadlines in a fast-paced environment.
• Exhibit a strong work ethic and technical leadership. 

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