Overview

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

Purpose and Objective

Manage assigned underwriting staff to ensure prompt processing and underwriting of applications and adherence to underwriting guidelines, criteria, and company philosophy to produce expected mortality results, while maintaining a focus on continuous improvement.

Responsibilities

Essential Responsibilities

• Demand Management: Actively manage daily demand and resources to ensure service levels and quality are maintained at a team and department level. Develop and implement action plans to address issues and recommend other solutions deemed necessary to achieve goals. Share goals and results with team. Ensure tools needed to manage production and track results are used appropriately.

• Team/Associate Management: Regularly evaluate performance, providing regular feedback to associates. Assist associates with proactive development plans, act as development coach and mentor to improve overall skills and knowledge of team. Actively manage low performers to improve results or leverage progressive discipline if necessary. Audit cases as necessary to provide qualitative feedback to associates.

• Key contact for customers. Proactively develop relationships and solicit feedback. Ensure all complaints are handled appropriately and any accolades and lessons learned are shared with team and department as appropriate. Travel as necessary to complete field visits to customers and provide underwriting presentations.

• Ensure appropriate case handling by providing referrals, appeal advice and second sign-off’s as needed while driving decision making by underwriting staff. Ensure compliance of department standards and individual state insurance regulations. Provide case reviews for Claims as needed.

• Handle projects or underwriting specialties as needed. Act as department expert for designated impairments, risks or processes. May include working with Chief Underwriter to support changes to guidelines. Accountable to ensure training and communication happen as needed.

Qualifications

Qualifications

Education

• BS/BA Degree preferred or applicable experience with industry coursework (LOMA, CLU, FALU)

Experience/Knowlege

• 10 years of brokerage underwriting experience including large case underwriting, financial underwriting, and handling of complex medical substandard cases.
• 5 years supervisory/team leader experience in metrics based organization

Skills

• Excellent interpersonal and communication skills (oral and written)
• Continuous Improvement mindset
• Ability to adapt in rapidly changing environment
• PC knowledge to include Word, Excel, and PowerPoint

What’s in it for you?

The expected hiring compensation range for this position is $132,800- $182,600 annually.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses. This role is eligible to participate in the Legal & General America Annual Incentive Plan. The current target payment for the position is 20% of base salary, modified for corporate and individual performance. Bonuses are pro-rated based on start date. This role has 20 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing. Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff). We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.