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Receives and coordinates on a nightly basis the forwarded overnight call activity from various Sandpiper Hospitality hotels across the
nation to ensure guests are responded to appropriately while the front desks are closed at the hotels. Determines routing of call
back to the On Call Attendants at the hotels or advises guests of other services available, makes decisions regarding additional
communication that may be necessary and keeps and submits meticulous records of call activity. Works under the guidance of the
Area GM and Director of Hotel Operations.
Essential Tasks:
and pass on appropriate information to other Managers for handling.
1. Routes calls back to hotels and their On Call Attendant’s mobile number if guests is locked out, needs to check-in or
there is an emergency situation
2. For all other guest inquiries, advises guest of how and when to receive help or assistance at a later time or answers
questions as able.
the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings as required.
position.
regulations for the safe and effective operation of the hotel’s facilities.
Teamwork Work:
such confirmation.
up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
acuity.
typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, and other office equipment as needed.
ADDITIONAL DUTIES
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
Ability to Relocate:
Work Location: In person
Full Time
$45k-58k (estimate)
04/18/2024
08/14/2024