About Illiana Heating & Air:

Illiana Heating & Air is a leading HVAC service provider, offering high-quality heating, air conditioning and indoor air quality solutions in Cedar Lake & surrounding areas. Our mission is to create comfortable and energy-efficient spaces through innovative and reliable services. We are currently seeking a proactive and organized Administrative Assistant/Customer Service Representative to join our growing team and help us continue providing exceptional customer service.

Job Summary:

As an Administrative Assistant/CSR at Illiana Heating & Air Conditioning, you will play a crucial role in supporting our daily operations. You will be responsible for answering phones, scheduling appointments, and providing top-notch customer service while maintaining a professional and friendly demeanor. While your work will primarily be as a customer service representative you will also have a variety of administrative duties as part of the team.

Responsibilities

• Answer incoming calls, emails, and messages, promptly addressing customer inquiries, complaints, concerns, and service requests respectfully and professionally.
• Includes CSR duties - scheduling appointments and providing support for high priority customers/emergency calls
• Maintain and update accurate customer records, including contact information, and service history in the company's database.
• Provide general administrative support, including filing, data entry, and organizing documents.
• Work closely with the dispatcher, office staff and management team to identify areas for process improvement and implement new administrative procedures as needed.
• Maintain a clean and organized office environment, ensuring a professional and welcoming atmosphere for clients and team members.
• Perform any other related duties as assigned or required by management.
• Hours 8:00am - 5:00 pm

• High school diploma or equivalent; additional qualifications in office administration or a related field are a plus.
• A minimum of 1-2 years of experience in an administrative or customer service role, preferably in the HVAC or a related industry, but not required.
• Excellent verbal and written communication skills, with the ability to effectively interact with customers, technicians, and the rest of the Illiana team.
• Strong decision-making, problem-solving skills, while taking initiative.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software or other relevant database systems is helpful.
• Attention to detail, with a focus on maintaining accurate records and providing high-quality customer service.
• Ability to work both independently and as part of a team in a fast-paced, dynamic environment.
• Familiarity with HVAC industry terminology and practices is a plus but not required.
• Familiarity with ServiceTitan software and working knowledge is a plus but not required.

• Health, dental and vision insurance
• 401 k with company matching
• Life insurance
• Bonus/spiff opportunities
• Paid vacation and holidays after 1-year
• Work uniform shirts
• A job you look forward to coming into on Monday mornings!

Check us out at https://www.illianaheating.net

Illiana Heating & Air is an equal opportunity employer is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, ancestry, citizenship, religion, marital status, pregnancy, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status or any other characteristic protected by state or federal law.