General

• Serve meals on a timely basis that are palatable, appetizing in appearance, garnished, and at proper temperature.
• Assist in maintaining all work/storage areas in a clean and properly arranged manner at all times. Move stock and equipment as necessary to complete daily cleaning duties as assigned.
• Follow all safety regulations at all times.
• Sweep and mop floors as directed.
• Carry out garbage and keep work areas clean, dry, and free of hazardous equipment.
• Perform ware-washing duties as assigned.
• Follow established infection control policies and procedures.
• Report all hazardous conditions/equipment to manager.
• Report all accidents/incidents as established by department policies.
• Follow all dining services procedures in accordance with established policies.
• Develop and maintain a good working rapport with department personnel, as well as other departments within the facility, to assure that food service can be properly maintained to meet the needs of the residents.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the department.
• Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.
• Assist in making new dining services employees feel welcome.
• Attend and participate in in-services, workshops, seminars, etc. as directed.
• Follow facility’s dress and hygiene policies.
• Assist with in-house fire control and in resident evacuation during fire or disaster emergencies.
• Participate and assist in departmental studies and projects as assigned or that may become necessary.
• Other duties as deemed necessary and appropriate or as directed by manager.

Serving

• Service should be timely and pleasant.
• All food is served from customers’ left.
• All beverages are served from customers’ right. Step back when pouring to reduce risk of spilling on residents.
• Maintain customers’ beverages. Pour fresh water and coffee in timely manner.
• Serve water before any part of the order is taken.
• Inform customers of the soup, bread, and dessert of the day.
• Take order from left to right, clockwise.
• Remain alert to customers and their needs.
• Check tables and collect dirty dishes as necessary.
• Make certain dirty dishes are removed before serving dessert.
• Remain on floor and in assigned area. If someone outside your area requests your help, tell them you will get their server.