Overview

Your attention to detail will leave a lasting impression on patients, visitors and staff. As you maintain the cleanliness and safety of rooms, patient care areas, offices, hallways and other assigned areas, you will set the tone for a healthcare environment that seeks to make life better for patients, the community and each other.

Performs a variety of service related activities in support of the Patient Transportation Program. Duties may include the daily upkeep and maintenance of unit, supplies, patient transportation, patient lifts and other patient care activities. May relieve transportation dispatcher during breaks/lunch and APL days.

Legacy Emanuel Medical Center in North Portland plays a vital role as a local and regional leader in serious clinical illness or injury. With around-the-clock expertise for critical health issues, including experts in trauma, heart care, burns, significant wounds, stroke, brain surgery and more, Legacy Emanuel is central to the health of our community and critical to the care of the Northwest.

Emanuel Medical Center is a Level 1 Trauma Center, Regional Burn Center and serves the needs of both adult hospital population as well as Randall Children’s Hospital at Legacy Emanuel.

Responsibilities

Performs general transportation of patients to ancillary departments.

Assists with patient care including, but not limited to the following: lifting/turning patients, orientation of the patient to the room controls, preparing the room for new admits, transporting patient belongings.

Records in the patient’s medical chart the date, time, destination, mode of transportation, and Patient Transportation Associate signature.

Obtains assurance from the RN that the patient is stable enough to transport.

Understands age-related needs.

Offers assistance to patients, families and visitors while respecting patient privacy and confidentiality.

Monitors equipment inventory, provides preventative maintenance, and completes work order forms for broken equipment (excludes biomedical equipment).

Completely understands and properly utilizes all features of support equipment.

Recognizes malfunctions of all equipment and performs basic troubleshooting repairs.

Maintains thorough familiarization with service areas at all campuses served by the dispatch center.

May operate E-chart and transportation computer to print face sheets, print patient assignment sheets and dispatch PSAs assigned to transportation.

Completely understands and properly utilizes all features of the Comm.-Center radio and telephone equipment and equipment updates as they are installed.

Performs routine inspections of products, equipment, and sanitation standards to assure quality.

Works in a safe manner and maintains a safe and clean work environment.

Participates in process improvement activities.

Reports needed repairs or potential hazards to the appropriate department as soon as identified.

Takes the initiative to identify and solve problems using the CQI process.

Supports improvement and innovation in the workplace.

Records of events and information resources are documented and maintained for Transportation Service.

As events occur, accurately, completely, uniformly, and legibly records all aspects of service requests on the appropriate documents.

Knows the information available and proper locations of resource material.

Accurately performs general upkeep of resource materials by adding/deleting information as it becomes available and maintaining the files in their appropriate order and places.

Utilizes available resources appropriately.

Communication equipment and Campus mapping resources are utilized for processing and dissemination of requests for Patient Transportation.

Utilizes hospital documents, personnel trauma system and support agencies for assistance and resources for Patient Transportation service

Understands the support services provided by, and the proper way to contact, relevant hospital departments.

Written and verbal communication is clear and appropriate.

Works with all departments and units to provide coordinated, effective service.

Makes all contacts in a style that reflects cooperative task accomplishment and maintains a good rapport with co-workers.

Communicates with manager regarding problems.

Promotes an effective communication network among all staff.

Takes the initiative to identify and solve problems within the department.

Demonstrates strong customer service skills.

Organizes and prioritizes daily workload and manages time to maximize efficiency.

Thoroughly completes projects in an accurate and timely manner.

Competently handles unexpected changes in work volume, emergencies, staffing and scheduling.

Legacy Health System values, and strategic goals are clearly understood and demonstrated.

Participates in planning which reinforces values, mission, and goals.

Participates willingly in department activities and supports values, mission, and goals.

Performs all duties in a safe manner using established infection control guidelines.

Attends staff meetings.

Assists new employees with policy/procedure education.

Participates as a team member in CQI activities to optimize program service to the rest of Legacy health systems.

Consistently exhibits conduct, performance, and productivity to maintain the credibility and confidence of others in the Transportation service department.

Participates in departmental meetings and employee education.

Other duties as required.

Qualifications

Education: High school diploma or the equivalent, preferred. Medical terminology helpful but not required. Reading and writing skills at 10th grade level. Basic math skills and good verbal communication skills. Detail oriented.

Skills:

Ability to accept and follow direction. 

Ability to make sound decisions quickly and logically. 

Ability to cope with the physical and mental demands of a dynamic environment.

Ability to calmly deal with people in emergent situations. 

Ability to work well in a fast paced, multiple activity environment. 

Ability to communicate well both verbally and in writing. 

Ability to work in a self-directed manner.

Ability to maintain excellent rapport with public and co-workers. 

Demonstrated ability to prioritize tasks.

Demonstrated ability to understand and use good body mechanics.

LEGACY'S VALUES IN ACTION:Follows guidelines set forth in Legacy's Values in Action.

Equal Opportunity Employer/Vet/Disabled

Licensure

Health Care provider level BLS and CPR Certification required.