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You are the first face that patients see, and you set the tone for a personable, positive experience. In short, you are the face of Legacy.
As we strive to fulfill our mission of making life better for others, we need caring and capable individuals to assist patients in every aspect of their health care journey. As a Patient Access Representative, you will use your strong communication and interpersonal skills to collect insurance and other information from patients, help patients and families determine financial responsibilities, collect co-payments, and obtain required legal documentation for state and federal compliance regulations. Your ability to create accurate medical and financial records will benefit patients as well as medical professionals and staff.
Legacy Salmon Creek Medical Center is Southwest Washington’s most modern hospital, offering the latest technology in a setting designed for comfort and care for the whole family. We feature innovations in joint replacement, robotic surgery, pelvic health for women, cancer care, intensive care for newborns, neurosurgery, medical care for children and more.
Coordinates the day-to-day operations of the Patient Access staff at a designated site and/or department while also performing the duties of a Patient Access Representative. Responsibilities include directing workflow, solving problems and creating staff schedules. Participates as a member of the health care team in cooperation with and under the direction of the department manager.
The Patient Access Representative is the primary non-clinical contact for all hospital-based patient visits. Greets, registers, checks-in and admits patients depending on scope and service line. Key duties include the collection of demographics, medical providers involved in the patient’s care, medical decision makers, the verification of insurance/benefits, and determination of financial responsibilities. Assists patients and their families in determining active insurance coverage and provides information on accessing financial and insurance resources. Offers self-pay information and discounts as appropriate. Collects appropriate copayments, co-insurances, deposits and payments. Works in collaboration with most Revenue Cycle departments and each hospital’s units/departments to create accurate medical and financial records. Collects and provides required legal documentation to meet State and Federal compliance regulations.
Education:
High School diploma or equivalent required. A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
Experience:
One year of hospital patient access experience preferred; prior Legacy Health experience preferred. A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. Six months customer service experience required. Previous registrar and third-party payor experience preferred. An understanding of health plan and benefit structures preferred.
Skills:
LEGACY’S VALUES IN ACTION:
Follows guidelines set forth in Legacy’s Values in Action.
Equal Opportunity Employer/Vet/Disabled
Full Time
Ambulatory Healthcare Services
$38k-47k (estimate)
08/02/2023
05/12/2024
legacyhealth.org
PORTLAND, OR
7,500 - 15,000
1989
MARY ANN WATSON
$1B - $3B
Ambulatory Healthcare Services
OUR LEGACY IS YOURS At Legacy Health, our legacy is all about doing what's right for our employees, our patients, our communities and our world. That means helping people get healthy, and staying that way. Encouraging medical professionals to set a higher standard. Tending to the little things that help patients heal. And supporting our staff in doing whatever it takes to meet the needs of those we serve. But it's not just what we do, it's why we do it. At Legacy, our fundamental responsibility is to improve the wellness of everyone we touch, to empower people to live healthier lives, and to ...create a legacy that truly lives on. We strive to be a diverse, culturally competent organization. We strongly encourage individuals with diverse backgrounds and those who promote diversity and inclusion to apply. Follow Legacy Health on Twitter: http://twitter.com/OurLegacyHealth Join the Legacy Health Facebook community: http://www.facebook.com/legacyhealth/ Equal Opportunity Employer/Vet/Disabled (Photo is of Legacy Salmon Creek Medical Center - Vancouver, WA)
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