Overview

Remote Position (OR/WA Only)

This is a remote position – incumbents, who reside in Oregon or Washington only. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location.

All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork. 

This position may require initial training and orientation to be site-based, before transitioning to the remote schedule. 

Responsibilities

Every aspect of what we do at Legacy reinforces our commitment to improve the lives of our staff, our patients and our visitors. Information Services is no exception. IS drives so much of what we do, and we look for experts in the field to lead the way. Do you have your finger on the pulse of information systems for business and health care? Can you analyze, build, test, support and maintain systems that will benefit our hospital system and those we serve? If so, we’d like to hear from you.

This role will support Legacy surgical operations in achieving the highest standard of care and operational success.

Preferred candndites would have Epic OpTime certification or another Epic certification with intent to gain OpTime certification on hire. Experience working with a variety of healthcare related systems. Experience working with customers and managing a work queue taking tickets to completion. Able to eventually support a call rotation which includes approximately two weeks per year after hours and on weekends.

With a strong customer service orientation, analyzes, designs, implements and supports new information systems and changes to existing information systems: 

• Collaboratively, with users and IS peers, works to understand and capture business needs and develops requirements for small to medium applications.
• Analyzes and documents application processes and functions.
• Defines design alternatives and recommendations and develops specifications, often in collaboration with business partners or vendors.
• Builds or configures systems.
• Develops and executes test scripts to ensure software accuracy, completion and validity.
• Develops IS internal procedures and documentation.
• Works with customer to troubleshoot and solve moderately complex problems and provide production support.
• Communicates with customer regarding the status and completion of requests, in an agreed-upon, timely manner and/or in accordance with an applicable Service Level Agreement (SLA).
• Documents in the ITSM system to define standards.
• Thoroughly and diligently follows change control processes, when applicable.
• Follows IS-defined support model and expectations in communicating with customers.
• Uses Lean and ITIL principles to investigate and improve existing inter- or intra-team processes.

Qualifications

Education: 

Bachelor's degree preferred. Relevant experience may be substituted for educational requirements.

Experience:

2 years of information technology experience in relevant healthcare or business area.

Has worked in a healthcare setting, and/or in a relevant operational area for the position (i.e., Human Resources, Finance, Accounting, Revenue Cycle, etc.), and/or in an information technology role supporting a relevant operational area.

Skills:

Knowledgeable about key concepts, current developments, and trends in information technology and information systems relevant to the position, including application configuration and system layers, system integration, and database fundamentals.

Demonstrated ability to perform systematic, thorough analysis and problem solving, and to initiate client problem resolution.

Understanding of system integration key concepts and technical protocols.

Demonstrated ability to establish, conceive and describe systems, designs, flow charts, schedules, and requirements.

Strong interpersonal skills that promote effective working relationships with a wide range of people, including peers.

Effective verbal and written communication skills.

LEGACY’S VALUES IN ACTION: 

Follows guidelines set forth in Legacy’s Values in Action.

Equal Opportunity Employer/Vets/Disabled

Licensure

Licensure/Certification:

Professional certifications may be required depending on the specific position, such as ITIL Certified, Microsoft Certified Professional, EHR Certification, HFMA.