When not responding to customer needs, technicians will spend the balance of their shift building or repairing bicycles, installing parts, or calling customers who have completed repairs waiting to be picked up. Service technicians must be highly skilled in the maintenance and repair of a wide variety of bicycle makes, models, and component parts. It is also an expectation that service technicians will keep current with new technology and changes in equipment design.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Assists customers in an enthusiastic, professional and courteous manner
• Responsible for properly taking in all service work including correctly filling out service work orders, scheduling an appropriate number of repairs and completing those repairs in a timely manner.
• Advises and assists customers with their product selection without bias.
• Communicates with store manager repair and warranty part needs.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales and any other bike floor duties as needed.
• Maintain rental fleet of mountain bikes, road bikes and cruisers.
• Appropriately fit customers for rental bikes according to industry standards.
• Assemble bikes to high level of QC standards, 2nd check bikes assembled by others as required.
• Maintains a clean and safe workplace.
• Check all safety equipment daily for proper function.
• Use all safety equipment and procedures at all times.
• Report any existing or potential safety hazard to supervisor immediately or remedy when possible.

*Position will pay between $14 and $15 per hour depending on experience.