IT Support Specialist

Employment Type: C2H (preferred) or Direct Hire

Workplace Type: Onsite

Location: Ventura, CA

Compensation: $23-$27 hourly

**Note: Will require 20% - 25% travel to stores in the Southern California and Central Coast regions.

Summary:

The IT Support Specialist is responsible for providing hardware and software technical support to all team members within the organization. They are also responsible for helping to maintain the company's computer systems and networks. The role requires a mix of technical expertise, problem-solving skills, and excellent communication abilities.

Responsibilities:

• Logging, managing, and maintaining support requests.
• Identify, diagnose, and resolve problems for users of all company computer software and hardware, network devices, and effectively communicating throughout the entire process.
• Installation, Configuration, and Maintenance of desktops, notebooks, peripherals, and POS equipment such as scales, printers, and payment processing devices.
• Installation, configuration, and maintenance of networking equipment such as switches, routers, and simple cabling.
• Maintain inventory of hardware, software, and applications.
• Software Testing, Installation, Configuration, and Maintenance
• Contribute to and maintain documentation of hardware, software, configurations, systems.
• Provide one-on-one end-user training as needed.

Qualifications:

• 2 years recent computer, server, and network troubleshooting experience
• Ability to be resourceful in troubleshooting technical problems is a fast-paced environment
• Hands on experience supporting Microsoft technology in a corporate environment.
• Experience configuring, deploying, and troubleshooting Desktop workstations & Windows OS (10)
• Proficient with Microsoft Office and Google Workspace.
• Understanding of POS software & hardware. Experience with ESRS Catapult would be a huge plus
• Advanced knowledge of computer and server hardware
• Understanding of help desk ticketing systems, including tracking, managing, and resolving inquiries in a ticketing system
• Familiarity with basic network troubleshooting and protocols
• Strong communication (written & verbal) and customer service skills
• Relevant certifications in IT Support (i.e., CompTIA A ) - preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.