Position Overview:

As the Vice President of Operations, you will be responsible for overseeing the day-to-day operations, driving operational excellence, and ensuring the success of our multi-branded franchise locations across several states. Your leadership will be instrumental in enhancing efficiency, improving customer satisfaction, and contributing to the overall growth and profitability of our franchise portfolio.

Responsibilities:

1. Strategic Leadership:

   • Develop and implement strategic initiatives to achieve operational objectives and financial targets.
   • Provide leadership and direction to regional and district managers in the execution of operational plans.

2. Multi-Unit Management:

   • Oversee the performance of multiple franchise locations, ensuring consistent operational standards.
   • Collaborate with franchise owners and managers to drive excellence in customer service and brand representation.

3. Operational Efficiency:

   • Streamline operational processes to enhance efficiency and reduce costs.
   • Implement best practices and standard operating procedures across all locations.

4. Quality Assurance:

   • Monitor and ensure the quality and consistency of products, services, and customer experiences.
   • Implement quality assurance programs and initiatives.

5. Financial Performance:

   • Work closely with the Vice President of Finance to monitor financial performance and key operational metrics.
   • Develop and implement strategies to optimize profitability and cost management.

6. Franchisee Relations:

   • Build and maintain strong relationships with franchise owners and partners.
   • Provide support, guidance, and resources to ensure the success of franchise operations.

7. Team Development:

   • Recruit, train, and develop a high-performing operations team.
   • Foster a culture of accountability, collaboration, and continuous improvement.

8. Market Expansion:

   • Collaborate with the executive team to identify opportunities for market expansion and new franchise development.
   • Assess market trends and competitive landscapes to inform strategic decisions.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field; MBA is a plus.
• 10 of experience in multi-unit operations management within the franchise industry.
• Proven success in driving operational excellence and financial performance.
• Strong leadership, communication, and interpersonal skills.
• Ability to travel as needed to various locations.