Operations Lead

SUPERVISORY RESPONSIBILITIES:

• Involved in hiring and onboarding process for all operations staff.
• Oversees the daily workflow of the Service Team (triage calls, reports, manage SLAs) escalations (Level 2)
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

DUTIES/RESPONSIBILITIES:

• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with clients and departments to carry out the organization’s goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization’s business plan and vision.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Establishes and administers the department’s budget.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES:

• 3 years of MSP experience
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

More about us and where we are going:

Our goal is to become the BEST cybersecurity and IT provider across Chicagoland. We PROTECT growing Chicagoland organizations from malicious cybersecurITy threats and subpar nickel dime IT support. We have doubled our company (team of 40 with 200 clients) in the last two years and will continue to grow at fast pace – planning to triple across the next three years.

• We have a fast-paced environment with ZERO micromanaging, we assess RESULTS.
• We gather feedback and adjust how we operate based on YOUR ideas.
• We CARE about our team and our clients and understand the need for flexibility with life work.

THREE great locations in Woodstock, IL as well as downtown Chicago (both are just off Metra UPNW line) and Manteno, IL and/or some flexibility to work from anywhere.

Our all-inclusive total compensation and benefits package for this role includes:

• Ascension plan if applicable
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• More than 14 days of paid time off AND two weeks vacation.
• Company provided gear (notebook iPhone) as well as company clothing.

Our hiring process:

• Submit your application
• AND complete a communication survey (7 min) REQ’D (Please check your spam folder. Sometimes the email goes there instead of your inbox.)
• If we like what we see, we will reach out to schedule a phone interview (20 min)
• If that goes well, we’ll schedule an in person interview and go from there

For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers