LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We’re at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best in class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar GMC Utica team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY, and greater central New York market areas.

If you are ready to take your career to the next level, we are looking for a Parts Advisor to join our team. Apply today! 

To learn more about our company, please visit www.leadcar.com. 

Job Summary
Looks up and sells parts to all customers, over the counter, through the shop and on the phone and internet.

 Primary Responsibilities

• Assists all customers (retail, wholesale, internal, and shop) in selecting required parts in a friendly, professional, and efficient manner.

• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

• Answers phone calls, providing price quotes and other information. Provides high level of service to internal and external customers.

• Orders parts daily.

• Pulls and fills orders from stock.

• Locates out-of-stock parts from outside source and submits an emergency order, when authorized by parts or service manager.

• Notifies the service advisor and the customer when special ordered parts have been received.

• Pulls "customer special orders", making sure all parts are tagged with customer names and job number. Tags and labels warranty parts and document on repair order.

• Follows up on back-ordered parts.

• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily.

• Makes sure all internal requests for parts are billed on service repair order or to a stock number. Receives payment from retail customers or obtains credit authorization.

• Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice.

• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Keeps orderly records of all repair orders, invoices, and special order parts. Sets up orders for daily shipment, delivery, or pick-up.

• Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily.

• Participates in all training programs that are made available. Keeps current on new products and product updates.

• Participates with the parts manager in maintaining a lost sales tracking program. Checks in and posts to inventory daily orders.

• Directs shipping and receiving efforts to ensure timely processing. Open and close department as needed including daily deposit.

• Assist with all other duties of parts department including delivery as needed, based on coverage.

Qualifications/Requirements 

• Minimum one year experience in an automotive parts department and general sales experience required.

• Must have knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.

• Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the dealership.

• Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required. Must utilize effective time management skills and demonstrate the ability to prioritize and handle multiple assignments at one time.

• Must have exceptional verbal and written communication skills.

• Travel to other Company locations along with our manufacture’s training and other relevant training courses required. Valid driver’s license for occasional travel required.

• A professional appearance and manner consistent with the Company's culture must be maintained

Earnings Potential:

The wage range for this role is $16.00 to $18.00 per hour. Hourly wage is just one part of our total rewards package which may additionally includes performance bonuses and commissions for eligible roles and competitive benefits.

What We Offer:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance, and more!

• 401(K) Retirement Plan

• Paid Time Off

• Paid Holidays

• Employee Discounts

• Employee Referral Program

• Continued training through the Company and our manufacturer

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.