Job Summary:

Works to maximize group reservations and occupancy of conference center, board room and Inn. Solicits new customers and ensures satisfaction of groups using the facility. Represents Company in positive manner, adhering to standards Dutchman Hospitality Group upholds in speech, appearance and conduct.

Duties/Responsibilities:

Conveys comprehensive knowledge of hotel, company, and area as a whole;

• Solicits customers via telephone and email campaigns;
• Give tours of hotel facilities and accommodations for potential clients;
• Follows-up on all leads, administering negotiation adjustments when necessary;
• Composes and implements detailed contractual agreements with customers;
• Performs as “concierge” to motor groups; greets groups in arriving and departing;
• Provides support to group leaders;
• Sends “Group Surveys” to group members after their visit;
• Develops and maintains relationships with group leaders and customers;
• Services existing accounts accordingly to ensure repeat business;
• Maintains relationships with local tourist agencies; pursues active presence in community;
• Arranges for traveler writers and other “VIP” guests to stay at facility;
• Prepares billing for groups renting meeting space;
• Prepares group billing for overnight accommodations;
• Sets up and tears down conference room settings;
• Hosts Groups and Events in accordance with needs
• Performs “baseline maintenance” of conference room, such as replenishing refreshments and addressing any technological needs;
• Assigns staff members to service room when needed;
• Works with Dutch Valley Restaurant reservations staff to book & service groups;
• Communicates with front line staff regarding group arrival/departure and itineraries’;
• Consistently researches competition’s prices, services and performances;
• Remains knowledgeable of industry trends in area;
• Devises advantageous proposals, appropriate for competitive market;
• Corresponds with management to project monthly sales objectives; consults regarding group rate variations;
• Generates weekly, monthly and end of year sales reports as required by Management;
• Ensures correct billing to clientele; monitors payment/collection processes with customers;
• Attends workshops, seminars, and conferences as instructed;
• Works travel shows and promotional events as Company representative;
• Acts as lead administrator for FAM events, i.e. Cookie Tour of Inns; Fall Festival etc..
• Maintains professional environment in dialogue and interaction with associates;
• Evinces clean, professional appearance; conforms to administered dress code;
• Performs the Front Desk Associate role, provides front desk support as needed
• Assists management in marketing the hotel and its events via resources & social media.
• Undertakes any additional duties as assigned by Innkeeper.

 Required Skills/Abilities:

• Excellent verbal and oral communication; clear articulation and use of proper grammar;
• Ability to listen attentively to others;
• Effective negotiation skills;
• Capability to make rapid cost recalculations;
• Ability to create effective oral and visual presentations;
• Efficiency in utilizing computer software and systems;
• High-level organizational skills;
• Flexibility to work irregular hours and remain on call to accommodate groups’ needs;
• Willingness to work weekends and holidays as necessary;
• Aptitude to efficiently interpret and communicate documents such as procedural manuals and employee handbooks;
• Dexterity to self-motivate and work under non-supervisory conditions;
• Time-management skills;
• Ability to perform in competitive sales environment;
• Satisfactory understanding of hospitality industry;
• Excellent customer service skills; outgoing disposition;
• Professional, friendly demeanor.

Education and Experience:

Excellent verbal and written communication skills; proficiency in math; ability to comprehend and execute instructions from guests and management; understanding of proper phone/email etiquette.

Compensation based on experience.

Physical Requirements:

Employee is expected to move constantly on his/her feet; lift and carry up to 35 pounds; climb stairs; crouch, stoop, kneel, stretch and bend over; tolerate irritant cleaning solvents/chemicals and odors; and, accurately hear, record, and deliver messages in person and by phone in environments of high volume. 

Work environment:

The Carlisle Inn is a fast-paced high volume environment requiring movement and flexibility.

Dress Code:

Per Location Dress Code.