Who we are Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or “service”) their loan portfolios, which means that we collect homeowners’ mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current. Primary Function The Software Support Analyst II position is an intermediate level position that primarily serves as a second level technical support representative for issues pertaining to third party software products. The position requires an in depth understanding of technical support processes, service level procedures, and problem-solving techniques. Principal Duties Maintain the integrity, security, and performance of the designated third party. software environments Plan, manage, and perform upgrades, deployments, and system administration for designated third party software products. Advise and educate end users and customers on the capabilities and use of designated third party software products. Employ best practices to deploy and administer designated third-party software. products Diagnose and correct the root cause of issues in third party software products. Coordinate with vendors and partners to resolve problems and organize product. upgrades and installations Provide off-hours support and installations as required. Performs related duties as assigned by supervisor. Education and Experience Requirements College or University degree in MIS< Computer Science, Information Technology, Software Engineering, Computer Engineering, or related field 3-5 years’ experience implementing, administering, supporting, and maintaining third party software products Knowledge, Skill and Ability Requirements Firm grasp of client/server, web, and database architectures Proficient knowledge with database design and query logic for Microsoft SQL Server Ability to manage projects such as the deployment of upgrades and new installations Excellent written and oral communication skills Passion for and expertise in identifying and solving problems with software products Strong sense of urgency in responding to and correcting software issues Dedicated focus on customer satisfaction Demonstrated ability to learn quickly Demonstrated ability and desire to mentor and/or lead less experienced team. members Demonstrated ability to work independently as well as thrive in a team oriented. environment Demonstrated ability to prioritize and remain focused in a dynamic, fast paced. environment Demonstrated ability to multi-task and resolve issues in a timely manner. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Company Perks: • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 9 Paid Holidays • Employee Engagement Activities Company Benefits: • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan • Performance-based Incentives • Pet Insurance • Advancement Opportunities Newrez NOW: • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection Shellpoint Mortgage Servicing has grown to become one of America’s largest third-party mortgage servicing company. What is mortgage servicing? Businesses that own mortgage loans (such as banks and real estate investment firms) contract with us to manage (or “service”) their loan portfolios, including collecting homeowners’ mortgage payments, paying homeowners’ tax and insurance bills, and helping homeowners in default to get current once again. Our mission at Shellpoint Mortgage Servicing is to deliver best-in-class portfolio performance for our clients by providing all homeowners with exceptional customer service. We recognize that our people are our greatest asset, which is why we offer the training, modern technology, and tools for you to be successful. There could not be a more exciting time than right now to join our growing team, where you can be part of the success.