JOB SUMMARY

The Wedding Manager is responsible for contracting and closing all wedding and social business and ensuring that event is executed accordingly. The position is responsible for achieving wedding and social event goals.

DUTIES AND RESPONSIBILITIES

• Plan and execute superior weddings and social events ensuring all arrangements are performed accordingly to the customer needs and desires.
• Answer guest questions about property facilities/services (e.g., hours of operation, packages, promotions, entertainment, restaurants).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests in a timely manner.
• Committed to managing clients by providing the highest level of service and integrity.
• Keep up with trends and innovative services to craft experiences for weddings that will create a memorable program.
• Convert prospective clients into committed customers through on-site visits/meetings, property tours and proactive communication
• Coordinate and oversee weddings from beginning to end. 
• Conduct and arrange tours, pre-planning visits, menu tastings, rehearsals & wedding day details. 
• Prepare Event Management related documents throughout the planning process (e.g., banquet event orders, group confirmation lists, Wedding Memo, proforma invoices etc). 
• Responsible for all payment information and collecting deposits outlined in the contract and per standard operating procedures.
• Works weekends, holidays and nights throughout the year as necessary to assist with onsite programs.
• Maintain positive and productive relationships with internal departments and operations.
• Attends sales meetings and weekly banquet event order meetings.
• Provides the results of the wedding surveys to management.
• Oversee and direct proper room sets and supervision of the events in progress. 

REQUIREMENT

• Preferably with diploma or degree in related field.
• Minimum of 2 years’ experience in similar capacity.
• Good command of spoken English and Bahasa Malaysia an advantage
• Warm, friendly and pleasant with good interpersonal and communication skills.
• Must be Self-motivated and strive for excellence.
• Innovative, creative, proactive, forward thinking, details oriented, passionate, enthusiastic, competitive spirit and team player.