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Summary of Position:
The role of the Assistant General Manager is to assist the GM in leading the restaurant and set the pace for the performance of the restaurant. You are tasked with ensuring that we comply with corporate standards of service inclusive of wine list management, HR management, PR and Marketing initiatives as well as ensuring that we meet/exceed our financial goals for various costs in order to outperform our budgeted net income. A minimum qualification is level 1 sommelier certification that will guide in building of the wine list. Beverage control is at the heart of this position.
Duties & Responsibilities include but are not limited to:
· In the absence of the GM you will be responsible for the restaurant
· You will be responsible for the interviewing, hiring and training of the entire Front of the House team with the GM.
· Proper time management must be maintained so that your office hours do not conflict with the service hours and that you are present on the floor during the peak times.
· Hire staff according to our desired needs and according to our FTE schedule and labor budgets with approval by the GM.
· Attend the weekly marketing meeting and plan our social media posts with PR. Inspire new ideas on how to better position the team through marketing and advertising. Work with the Corporate Director of Operations in creating ads that work for our advertising campaigns.
· Must ensure all staff are performing at the level required by FOH standards.
· Staff are in proper uniform and sign off on uniform form upon hiring.
· Ensure music is set per standard along with appropriate lighting for the time of day. We will establish programming so it will be automated but it must still be monitored.
· Assist with standardization of service and ensure scheduling pars are adhered to. Cocktails are made to standard, servers are extending all standards of service, bussers are swarm bussing, runners aren’t auctioning off food at the table.
· Must act like a manager, team leader and motivator for the front of the house team along with directing the floor captains to ensure all responsibilities are being completed.
· Ensure that daily walk-through checklists are followed and completed. Workplace safety and health department standards are of the utmost importance.
· Ensure that the codes of conduct are followed and that nobody is in violation of our handbook. If so then progressive discipline must ensue.
· You are responsible for chairing the weekly manager’s meeting in the absence of the GM. You must make sure the event order weekly meetings are being held consistently as well.
· Reporting of R&M if noticed during the daily walkthrough.
· You will be required to also taste the food randomly on a daily basis to ensure that it is to standard. Portion sizes are correct, presentation is perfect etc..
Skill Set:
· Customer service skills – working with customers is a key part of a Assistant General Manager’s position; the ability to remain professional at all times is vital to this role
· Numerical abilities – Assistant General Manager’s have administrative duties; a good grasp of numeracy is important to carry out tasks such as budgeting and administering payroll along with managing costs and P&L.
· Organization – General Manager’s need to be organized to keep track of shifts, customers, deliveries, and the general workings of the restaurant inclusive of the take out and delivery revenue center.
· Physical stamina – working in a restaurant can be physically demanding, requiring a good level of fitness to endure standing for long periods of time and carrying heavy items such as trays, furniture etc..
· Leadership skills –motivating a team and ensuring good performance from all members of the staff are key to keeping things running smoothly
Qualifications:
· 5 years experience as a Manager in a restaurant operation.
· Prior experience in customer service
· Excellent phone skills and communication skills
· Must be a team player
· High school diploma or GED equivalent required
Physical Demands:
This position is very active and requires standing for long periods of time. The position may require occasional lifting of products weighing up to 20 pounds.
Position Type and Expected Hours of Work:
This position regularly requires long hours and a schedule that fluctuates based on business needs.
Job Type: Full-time
Salary: $80,000.00 - $85,000.00 per year
Benefits:
Experience level:
Restaurant type:
Shift:
Weekly day range:
Work Location: In person
Full Time
$115k-131k (estimate)
01/11/2024
05/02/2024